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# 17RETURNS Self-Service Migration Guide

Welcome to the brand-new 17RETURNS system! This guide will walk you through the self-service migration process.

# Pre-Migration Preparation
* Please confirm that you have received the migration notification (in-app message or email).
* For smooth data synchronization, we recommend performing the migration under a stable network connection.

# Migration Steps
The migration consists of 6 steps. Simply follow the on-screen instructions to complete each one.

### Step 1: Access the Migration Page
After logging into the old system, you will find the migration entry point in the following locations:
* **Top banner**: Displays "Returns platform is upgrading" — click **[Migrate now]** to begin.
* **Left navigation card**: A card at the bottom reads "Returns all-new upgrade" — click **[Migrate now]** to enter as well.
If you are not ready to migrate yet, click **[Remind me later]** to dismiss the banner. It will appear again on your next login.

### Step 2: Account Setup
The first step after entering the migration flow is to create or log into your 17RETURNS new system account.

###### If you do not have a 17RETURNS account (new user):
If you have previously registered for any product under 17TRACK (e.g., 17TRACK package tracking), you can log in to 17RETURNS directly using that email and password — no need to re-register.
1. Enter your email address.
2. Click **[Send code]**, retrieve the 6-digit code from your inbox, and enter it.
3. Set a login password (at least 8 characters, including letters and numbers).
4. Click **[Create account and continue]**.

###### If you already have a 17RETURNS account:
1. Click "Already have a 17RETURNS account? Log in directly" at the bottom of the page.
2. Enter your email and password, then click **[Log in and continue]**.

|| Important: This account will serve as the primary account (highest-level owner). Please make sure you are using the correct email.

### Step 3: Bind Your Shopify Store
After account creation/login, you need to bind your Shopify store to the new platform.
1. Click the **[+ Add store]** button.
2. In the pop-up, confirm the platform is Shopify and click **[Go to Shopify install]**.
3. You will be redirected to the Shopify admin — confirm permissions and click "Install App".
4. Once installed, the system will automatically sync your store data. The page will display "Connected".
5. Click **[Continue after authorization]** to proceed.

| Currently, only single-store self-service migration is supported. If you have multiple stores that need to be migrated to the same account, please contact customer support.

### Step 4: Confirm Subscription Plan
The system will automatically assign a dedicated trial plan for migrating users. The page will display:
* **Old plan entitlement inheritance**: Including your old plan type, expiration date, remaining return quota, etc. These quotas will be directly inherited by the new platform.
After confirming the information is correct, click **[Confirm and start migration]**.

| After the trial period ends, you can freely choose a paid plan. No automatic charges will be applied.

### Step 5: Data Migration
After confirmation, the system will automatically begin migrating your data. The migration scope includes:
1. **Return configurations** (return reasons, return rules, etc.)
2. **Shipping configurations** (packages, partial carrier information, etc.)
3. **Notification configurations** (email templates, sending settings, etc.)
Please do not close the page. The migration typically takes a few minutes. Once complete, the page will display "Migration completed" — click **[View migration results]**.

### Step 6: Migration Completed
After a successful migration, the page will redirect you to the new system interface.

**Important Notes:**
* Unfinished return requests in the old system can still be processed until completion.
* The customer-facing return portal will go offline 7 days after migration. After that, consumers will no longer be able to initiate returns through the old portal (the new return page must be confirmed in the new system).
* The old system will stop accepting new return requests after 7 days, but unresolved requests will not be affected.
* Historical data in the old system is permanently retained and can be accessed at any time.
* The consumer self-service return page flow may differ before and after migration — please re-confirm the process.
* Email sender settings involve mail server configuration — please verify they work correctly after migration.
* The new system does not support the ShipSaving label printing platform. You may continue using ShipSaving separately.
Click **[Go to 17RETURNS]** to start using the new platform.

# Important Reminders
* Each user can only migrate once. Please make sure you select the correct target store.
* Migration cannot be undone once completed. Please review all information carefully before proceeding.
* If you have multiple stores, please contact customer support for assistance.
* If you have any questions, feel free to reach out to our customer support for help.

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