How to auto sync the tracking number to PayPal ?

Automatically syncing tracking numbers to PayPal is an effective way to reduce buyer disputes and protect your account standing. 17TRACK supports automatically pushing tracking numbers and carrier information to the corresponding PayPal transaction records after an order is fulfilled, allowing buyers to view real-time shipping status and reducing "item not received" disputes at the source.

I. Feature Overview

• Automatic Sync: After an order is fulfilled in Shopify, the system automatically pushes the tracking number and carrier information to the PayPal transaction details.
• Visible to Buyers: Buyers can view the tracking information directly when they log in to PayPal and check their order details.
• Core Value: Lowers your PayPal dispute rate and helps prevent account restrictions or freezes caused by missing tracking information.

II. Connect Your PayPal Account & View Push Status

Choose the connection path based on your store type:

🔹 Scenario A: New Users (First-time Connection)

1. Log in to your 17TRACK admin.
2. Go to the 「Integration」 page.
3. Find the PayPal section, click 「Connect」, and follow the prompts to complete the authorization.

🔹 Scenario B: Multi-Store Users (One 17TRACK account managing multiple stores)

1. Log in to your 17TRACK admin.
2. Go to 「Settings」 > 「Connections」.
3. Select the store you wish to connect, click the corresponding 「Connect PayPal」 button, and complete the authorization.

📌 Connection Notes:

• Once successfully connected, the system will automatically push shipping information for all orders paid via PayPal from this store. No manual action is required.
• To change or disconnect the account, you can do so on the same page.
• After connection, you can view the PayPal push status (Not Synced / Synced Successfully / Synced Failed) for each order on the 「Shipment Management」 page.
• Filtering & Details: Use the 「More Filters」 option at the top of the list to quickly filter orders by push status. Click on a tracking number to enter the order details page and view the detailed push log and response information.

III. How to Handle Sync Failures

If you encounter a "Sync Failed" status, common causes include:

1. The connected PayPal account does not match the order's payment receiver account.
2. Please verify the receiver account associated with the transaction and ensure the PayPal account you have connected is identical.
3. The order was not paid via a native PayPal transaction.
4. If the order used a third-party payment app that offers PayPal as an option, or if the payment gateway is not a standard PayPal interface, our system may not be able to identify the transaction. We recommend confirming if the order was completed through the native PayPal gateway.

Batch Re-push: You don't need to handle failed orders one by one. Please refer to the following help document to quickly retry failed orders using the batch sync function:

👉 A large number of tracking numbers failed to sync the tracking info to PayPal. How to do bulk resynchronization?

By completing the setup above, you can fully automate the synchronization of shipping information to PayPal, significantly reducing buyer disputes caused by missing tracking data and helping to maintain a healthy account status. If you have any further questions, please feel free to contact 17TRACK customer support.

Updated on: 15/04/2026