> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-shopify.17track.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# [FAQs] How to auto sync the tracking number to PayPal?

Automatically syncing tracking numbers to PayPal is an effective way to reduce buyer disputes and protect your account standing. 17TRACK supports **automatically pushing tracking numbers and carrier information to the corresponding PayPal transaction records** after an order is fulfilled, allowing buyers to view real-time shipping status and reducing "item not received" disputes at the source.

### I. Feature Overview

* **Automatic Sync**: After an order is fulfilled in Shopify, the system automatically pushes the tracking number and carrier information to the PayPal transaction details.
* **Visible to Buyers**: Buyers can view the tracking information directly when they log in to PayPal and check their order details.
* **Core Value**: Lowers your PayPal dispute rate and helps prevent account restrictions or freezes caused by missing tracking information.



### II. Connect Your PayPal Account & View Push Status

Choose the connection path based on your store type:

###### 🔹 Scenario A: New Users (First-time Connection)

1. Log in to your **17TRACK admin**.
2. Go to the **「Integration」** page.
3. Find the **PayPal** section, click **「Connect」**, and follow the prompts to complete the authorization.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_3kqgye.png)

###### 🔹 Scenario B: Multi-Store Users (One 17TRACK account managing multiple stores)

1. Log in to your **17TRACK admin**.
2. Go to **「Settings」** > **「Connections」**.
3. Select the store you wish to connect, click the corresponding **「Connect PayPal」** button, and complete the authorization.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_z3p34p.png)

###### 📌 Connection Notes:

* Once successfully connected, the system will **automatically push shipping information for all orders paid via PayPal** from this store. No manual action is required.
* To change or disconnect the account, you can do so on the same page.
* After connection, you can view the PayPal push status (**Not Synced / Synced Successfully / Synced Failed**) for each order on the **「Shipment Management」** page.
* **Filtering & Details**: Use the **「More Filters」** option at the top of the list to quickly filter orders by push status. Click on a tracking number to enter the order details page and view the detailed push log and response information.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_qbrekr.png)


### III. How to Handle Sync Failures

If you encounter a **"Sync Failed"** status, common causes include:

1. **The connected PayPal account does not match the order's payment receiver account.**
2. Please verify the receiver account associated with the transaction and ensure the PayPal account you have connected is identical.
3. **The order was not paid via a native PayPal transaction.**
4. If the order used a third-party payment app that offers PayPal as an option, or if the payment gateway is not a standard PayPal interface, our system may not be able to identify the transaction. We recommend confirming if the order was completed through the native PayPal gateway.

**Batch Re-push**: You don't need to handle failed orders one by one. Please refer to the following help document to quickly retry failed orders using the batch sync function:
👉 [__*A large number of tracking numbers failed to sync the tracking info to PayPal. How to do bulk resynchronization?*__](https://help-shopify.17track.net/en/article/a-large-number-of-tracking-numbers-failed-to-sync-the-tracking-info-to-paypal-how-to-do-a-bulk-resynchronization-1tqyftj/)


By completing the setup above, you can fully automate the synchronization of shipping information to PayPal, significantly reducing buyer disputes caused by missing tracking data and helping to maintain a healthy account status. If you have any further questions, please feel free to contact 17TRACK customer support.

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