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# [FAQs] Instructions for Migrating 17TRACK Worry-Free Purchase feature (17TRACK → Seel Official)

## **Notes on Smooth Migration of 17TRACK Worry-Free Purchase feature:**

To ensure a smooth migration of your insurance service and avoid any billing or coverage interruptions, please follow the steps below to **close your 17TRACK Worry-Free Purchase feature** and **migrate to the official Seel Insurance (Seel Worry-Free Purchase)**.

The entire process consists of three main steps. Once completed, you can start using the official Seel insurance service normally.

## **Step 1: Pay Outstanding Premiums**

**Specific Operations:**
1. Go to 17TRACK** → Protection → Overview** to check if there is any outstanding balance.
* If the amount shown is **0**, you can skip directly to **Step 2**.
* If there is an outstanding balance, please proceed with the following operations.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_18sxtnf.png)

2. Click **View Transaction Details** and complete the payment for the outstanding premiums.
Note: In the transaction details list, billing periods with a payment status of **"Unpaid"** are the premiums that have not been settled.

**Explanation:**
* If the premium for that period has been transferred to the insurer, the status will show as **"Paid"**.
* If it has not been transferred yet, the status will show as **"Unpaid"**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_iwd5kv.png)

## **Step 2: Close 17TRACK Worry-Free Purchase feature**

After completing the payment of outstanding premiums, please close the current 17TRACK Worry-Free Purchase feature.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1usarb9.png)

## **Step 3: Download and Enable Seel Worry-Free Purchase**

1. **Install the Seel Plugin**
2. Go to the **Shopify App Store** to install **Seel Worry-Free Purchase**: https://apps.shopify.com/return-assurance

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_47js6a.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1562fht.png)

2. **Register an Account and Log In**

After installation, register a Seel account and complete the login.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1v22qmc.png)

3. **Click "Apply" to Request Insurance Service**

After logging in, click **Apply** to submit your insurance service application.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1ussloo.png)

4. **Bind a Bank Card (Mandatory for First-Time Login)**

First-time login requires binding your bank card information for subsequent premium settlements.

* **Debit Cards (US cards only):**
**Recommended:** U.S. Bank, Bank of America
**Acceptable:** Wells Fargo, Ally Bank, TD Bank

* **Credit Cards:**
**Recommended:** Amex, Mastercard, Visa, Discover

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1jszsb1.png)

5. **After Successful Binding, Return to the Product Page and Click "Apply" Again**

After successfully binding your bank card, please return to the product page and click **Apply** again to submit your application.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_gm2a6z.png)

6. **Please Enter the Referral Code: YIYGWF**

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1l05tr9.png)



7. **Status Will Change to "Under Review" After Application**

After submitting the application, the status will show as **Under Review**.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_bdsn5j.png)