> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help-shopify.17track.net/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I know if my shipments are on time? Learn about the EDD Analysis. # Overview While a package is in transit, consumers often have the question WISMO - "Where is my package? ". In order to further provide more accurate Estimated Delivery Dates, "EDD", we provide the On-time Shipmentss dashboard to match your [__*custom EDD*__](https://help-shopify.17track.net/en/article/how-can-i-use-17track-to-provide-consumers-with-an-estimated-delivery-dates-for-their-packages-cazo5s/). The consumers can organize their pickup schedule more rationally, improve store satisfaction and reputation. The dashboard gives you an insight into the overall data and details of the on-time delivery to assist you in considering whether the your custom EDD is reasonable or not, and also reflects the transportation performance of the carrier. || 📌 Note: This feature requires pro or higher plan, kindly upgrade the plan according to your needs. ### 1. How to view the On-time Shipments dashboard 1. Go to your Shopify admin panel and click to open the "17TRACK" App. 2. Click "Analytics" in the left navigation, then click on the tab "On-time Shipments" to switch. 3. The first time you view the data analysis, the data under the default filters will be displayed and you can customize your filters as desired. ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_17ajv3n.png) ### 2. Use the filters to set the range you wish to observe * **Store filter** If your account is connected to more than one store, this filter item will be displayed for viewing data from different stores. Default is All Stores. * **Create time** You can choose the time base for filtering the shipments, the default is the create time, you can change it to the order time or delivered time. * **Time filter** You can select any time period within the last 180 days, the default is the last 30 days. When combined with create time/order time, if the create time you select is the last 180 days, the data entered within 180 days will be screened. * **Location filter** All destinations and origins included in the account can be selected and filtered for matching data. Use 'or' for similar options and 'and' between different options. * **Carrier filter** All origin and destination carriers included in the account can be selected and filtered for matching data. Use 'or' for similar options and 'and' between different options. ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1f8cy4o.png) ### 3.Check the overview datas **Here you can find: Overview datas on the on-time delivery of all shipments in the filter range. Click the arrow on the right to check the detailed data on Shipments page.** * **On-time rate** Percentage of parcels that are delivered within the EDD (among all delivered parcels for which an EDD is available). * **EDD Coverage** Percentage of tracked shipments for which an EDD is available (including both carrier's official EDD and custom EDDs). * **Late shipments** Number of parcels delivered beyond the EDD. * **Overdue shipments** Number of parcels that have exceeded the EDD and yet to deliver. ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_b4l4ks.png) ### 4.On-time shipments over time **Here you can find: The phased status and trend of shipment deliveries over time for all shipments in the filtered range. Click on the colored button below to switch between datas.** * **Day/Week/Month** Use this selector to switch between different time length. ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1lxpez9.png) ### 5.On-time status distribution **Here you can find: The percentage and number of on-time statuses for all shipments in the filter range.** ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1knccl0.png) ### 6.Delivery performance **Here you can find: The percentage and number of on-time statuses for all shipments in the filter range. Move your mouse to view specific data.** **Horizontal axis:** Negative numbers are days of early delivery, positive numbers are days of late delivery **Vertical Axis:** Number of corresponding shipments. * **Same as expected** Shipments delivered within the range of EDD * **Early** Shipments delivered earlier than EDD (days are alculated at the earliest time in the range). * **Late** Shipments delivered later than EDD(days are calculated at the latest time in the range). ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_onspye.png) ### 7.On-time shipment by location **Here you can find: Delivery performance of shipments on each route in the filter range.** ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1wdfnhw.png) ### 8.On-time shipment by carrier **Here you can find: Delivery performance of shipments by carriers in the filter range.** ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_3t1jui.png) --- Did this guide solve your problem? lf so, please support us with a 5-star review! 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