> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-shopify.17track.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How is the returns charged?


### I. How is the Return Quota Calculated?

**Return quotas are deducted separately and are calculated differently from the tracking quotas. If you need to process returns, you must first obtain a return quota.**


1. **Conversion Unit:** 1 return order (1 RMA ID) = 1 return quota.
2. **Scope of Application:** Applies to Shopify return orders using the 17TRACK Returns feature.
3. **Deduction Timing:** The quota is deducted after each return order is reviewed (either approved or rejected). Manual orders created by merchants are considered approved immediately and will also incur a deduction.
4. **Quota Validity Period:** The quota is valid for the duration of the billing plan cycle and will expire when the plan ends.

### II. Plan.

**Tracking and Returns share the same plan. There are two sets of plan subscription SKUs:**


1. **SKU1:** Purchasing only Tracking, 17TRACK will provide a 5% return quota based on the tracking quota, and the plan price is consistent with the existing plans.
For example, if you purchase a monthly Pro subscription with 1000 Trackings, 17TRACK will automatically provide a 5% (50) returns quota monthly.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/3_glwgbr.png)
2. **SKU2:** Purchasing both Tracking+Returns, which is equivalent to a value-added package. The plan price is the sum of the Tracking plan price and the Returns plan price.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/4_1lo5g7z.png)

### III. Can I Get Free Return Quotas?

**To ensure you have the best experience with our Returns feature, 17TRACK will offer different return quotas based on your chosen plan.**


1. **Free Plan:** In addition to the 50 free tracking quotas, the free plan also includes 5 free return quotas.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/5_1dd7db6.png)

2. **Paid Plans:** Returns quotas are calculated as 5% of the tracking quotas in your subscribed plan.
For example: If you subscribe to the $9 Basic Plan with 200 tracking quotas, the free returns quotas = 200 * 5% = 10 returns quotas.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/6_1abs8y8.png)

|| 📌 Note: Different plans offer different levels of support for the Returns feature. Please choose the plan that best suits your needs.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/7_1sips39.png)
### IV. What to Do When Return Quotas are Insufficient?

**When your return quotas are insufficient, you will see a corresponding notification on your returns page:**

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/8_1pa4wfm.png)

 ![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/9_1ym65tx.png)

**You can:**

1. Subscribe to an upgrade (by purchasing the value-added Tracking+Returns plan, you don’t need to purchase it repeatedly every month).

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/6iux5pah5y2v54us6kgl5ywf_8vrp54.png)

2. Purchase a top-up pack (if you have already purchased a Tracking+Returns plan, you can additionally purchase a top-up pack).

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/8_1r3nbep.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/11_89znvx.png)

|| 📌 Note: The purchase limit for the returns top-up pack is calculated as follows:
|| Purchase Returns quota Limit = Maximum returns quota allowed by the current plan - returns quota already purchased under the current plan.
|| For example, under the $9 basic plan with a 200 tracking quota , the maximum returns quota that can be purchased is 60. If you have purchased the plan “200 Tracking + 20 Returns,” you can still purchase an additional 40 returns quota through the  top-up pack.


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