> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-shopify.17track.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to conduct an exchange for the same product?

### Ⅰ. Overview
**The 17TRACK's Same Product Exchange feature is one of the leading return solutions on the Shopify App Store, purpose-built to streamline returns and enable compelling exchange experiences, helping merchants minimize losses, reduce friction, and retain revenue.**


**It empowers merchants to mark the completion of after-sales requests in the Returns dashboard based on exchange shipment tracking, ensuring end-to-end visibility and control across the return lifecycle while delivering a superior post-purchase experience for customers.**


### Ⅱ. The following outlines the 17TRACK same-product exchange process (from both the merchant's and the buyer's perspectives):

###### 1. How can merchants set up and approve same-product exchange requests?

**Step 1: Go to Returns > Return Settings > After-Sales Methods, and enable the "Same-Product Exchange" option. Once enabled, customers will be able to see the "Same-Product Exchange" option on the Returns page.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-111_ctesx5.png)
**Step 2: After the customer submits a same-product exchange request, the merchant can view the return application in the Returns Management section.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-112_106wsk6.png)
**Step 3:  Click on the return order to enter the details page and review the return information for approval.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-113_17dj0xu.png)
**Step 4: When approving the request, you need to select the return shipping method. By default, the option chosen by the customer will be displayed, but you can also select a different shipping method based on the actual situation.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-114_kqsrk.png)
**Step 5: To ship the exchange item, you will be redirected to the Shopify order page to fulfill the item requested for exchange.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/ef09e54e-53d9-4ebd-9c42-ebb6a9_ifqbb1.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-116_1l2tbpc.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-117_jevrp3.png)


###### 2. How can buyers initiate a same-product exchange?

**Step 1: Select the product(s) you wish to exchange.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-127_1ub9nku.png)
**Step 2: Choose the service type: Same-item exchange.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-128_effd0o.png)
**Step 3: Choose exchange reason.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-129_uzzw8g.png)
**Step 4: Choose replacement item (Note: Only same-priced, in-stock SKUs will be shown).**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-130_ze7p05.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-131_tvlrb1.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-132_14gqbey.png)
**Step 5: Select return shipping method. Note: Choose how you want to send the item back.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-133_poo1t1.png)
**Step 6: Confirm your exchange.**
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-134_1926e4b.png)
###### Customers can track approval progress on the Returns Page after submitting.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-135_1lx4uvt.png)

| The above content is the complete process for exchanging the same product.


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