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# How to Set Up an Insufficient Quota Reminder?

To ensure your parcel tracking service is not interrupted by a sudden depletion of your query quota, you can enable the **"Insufficient quota reminder"** feature. Once enabled, the system will automatically send an email notification when your remaining quota falls below a threshold you set, allowing you to take timely action.

### 1. What is the Insufficient Quota Reminder?

* **Purpose:** Provides an early warning via email before your plan's tracking quota is fully used up, reminding you to replenish your quota in time.
* **Benefit:** Prevents new shipments from failing to track due to exhausted quota, ensuring continuous and stable operation of your service.

### 2. How to Set It Up

Follow the path below to access the reminder settings:
**`17TRACK Admin` → `Billing` → Click the `ⓘ` icon next to 「Tracking Quota」 → `Remind me when Tracking Quota is Insufficient soon.` → `Settings`**


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_pfibhy.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_n8rq1p.png)

Here are the detailed steps:
1. **Enable the Reminder**
* On the settings page, you will see the option: **"Whether to turn on email warning notification"**.
* Toggle the switch to the **"Turn on"** position.

2. **Set the Reminder Threshold**
* In the **"When the quota is less than"** input field, set the remaining quota value at which you want the reminder to be triggered.
* **Recommendation:** Based on your average daily consumption, set a value that gives you sufficient lead time (e.g., 2-3 days) to respond.

3. **Configure Notification Email**
* In the **"Send Email to"** input field, enter a valid email address to receive the reminder notifications.
* To change the email address, click the **"Modify Email"** button on the right.

4. **Save Settings**
* After completing the above configurations, click **"Confirm"** to save your settings. The reminder feature will take effect immediately.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_oe6nu.png)

### 3. Example & Next Steps

* **Example:** You have a monthly quota of 600 shipments and consume about 20 shipments per day on average. You can set the threshold to **"100"**. When your remaining quota drops below 100 shipments, the system will trigger an email reminder, giving you approximately 5 days to take action.
* **What to do after receiving a reminder?**
When you receive a reminder email, it means your quota is running low. You can choose the most suitable solution based on your business needs:

| **Action to Take** | **Best For** | **How-To** | **Detailed Guide** |
| ---- |
| **Purchase a Top-up Pack** | **Temporarily supplementing** quota within your **current billing cycle** only. | Go to the `Billing` page → Select and purchase a Top-up Pack. | **Learn more:** [What is Top-up pack? How to use Top-up pack?](https://help-shopify.17track.net/en/article/what-is-top-up-pack-how-to-use-top-up-pack-gkz2d4/) |
| **Upgrade Your Plan** | Your business volume has **consistently grown** and requires a higher quota **long-term**. | Go to the `Billing` page → Select a higher-tier plan and click Subscribe. | **Step-by-step guide:** [How to change the subscription plan?](https://help-shopify.17track.net/en/article/how-to-change-the-subscription-plan-13mt2zl/) |

By setting up this reminder, you can manage your tracking quota more proactively and ensure your service never experiences interruptions.


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