> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-shopify.17track.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Learn about 17TRACK sub-status

# Learn about sub-status

Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.


| Sub-status | Description |
| ---- |
| Pending-Tracking | Awaiting carrier identification. |
| Pending-Insufficient quota | Insufficient quota. Tracking will resume once quota is available. |
| In transit-Collected | The carrier has collected the package from the sender. |
| In transit-Depart from port | Package has left the originating country/region's port. |
| In transit-Arrived at port | Package has arrived at the destination country/region's port. |
| In transit-Customs processing | Your shipment is under the customs clearance process. |
| In transit-Customs released | Import/Export customs clearance is completed. |
| In transit-Customs requiring information | Related information is required for clearance. |
| Undelivered-Safety issues | Package encountered security, customs clearance, or fee issues during delivery, resulting in delivery failure. |
| Undelivered-Recipient not found | Unable to contact the recipient temporarily during the delivery process, resulting in delivery failure. |
| Undelivered-Incorrect address | Delivery failure due to an incorrect recipient address. |
| Undelivered-Rejected by the recipient | Recipient refused to accept the package for certain reasons, resulting in delivery failure. |
| Undelivered-Other issues | Other circumstances beyond the currently known sub-statuses. |
| Not found-Tracking pause | Tracking paused due to prolonged lack of updates. |
| Not found-Carrier service error | Carrier network error. Tracking will continue. |
| Not found-Waiting for details from carrier | Awaiting tracking details from the carrier. The status will update once details are available. |
| Not found-Invalid tracking number | The tracking number is invalid. |
| Not found-Additional info is required | Additional tracking parameters are required from the carrier to obtain details. |
| Alert-Other issues | Other circumstances beyond the currently known sub-statuses. |
| Alert-Returning to sender | Package is being returned to the sender. |
| Alert-Returned to sender | Sender has successfully received the returned package. |
| Alert-Package destroyed | Package unable to be delivered for various reasons and subsequently destroyed. |
| Alert-Package damaged | The pacakge was found damaged during the transportation process. |
| Alert-Package lost | Package lost due to various circumstances. |
| Alert-Order canceled | Shipment order was cancelled due to various circumstances. |
| Alert-Shipping delay | Possible delay beyond the original scheduled transit time due to various circumstances. |
| Alert-Rejected by the recipient | Recipient refused to accept the package before delivery. |
| Alert-Recipient not found | Cannot find the receipient due to the abnormal recipient information discovered before delivery |
| Alert-Safety issues | Abnormalities found before delivery, including security, customs clearance, or fee issues. |





Did this guide solve your problem? lf so, please support us with a 5-star review! [Rate ⭐⭐⭐⭐⭐](https://apps.shopify.com/17track#modal-show=WriteReviewModal)