> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-shopify.17track.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Payment Successful But No Quota Credited?

If you have completed payment for your plan or a Top-up Pack but the quota has not been credited promptly, please don't worry. Usually, the issue can be resolved by following the steps below for verification.

1. **Check Billing Records**
Log in to your Shopify admin, go to Settings > Billing, and check if there is a 17TRACK billing record corresponding to this payment.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_1s0wnd.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/image_18dkrnc.png)

2. **Proceed Based on the Record Status**
* **If there is no billing record:** This usually means the payment process was not completed successfully. 
We recommend that you:
Check whether the payment method (e.g., credit card, PayPal) was successfully charged.
Wait a moment, then refresh the page, or try the operation again on the Billing page in your 17TRACK admin.

* **If a billing record already exists: **This indicates the payment process was successful on Shopify's side. Please contact us via the in-app online chat within the 17TRACK application or through our official support channels. Provide your store name and a screenshot of the bill. We will promptly verify the payment status and proceed with resolution as quickly as possible based on the verification results.

| 💡 Tip: Under normal circumstances, quota is credited in real-time after successful payment. If you encounter a delay, we recommend prioritizing the verification of your billing records, as this is key information for resolving the issue.


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