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What is Tracking Quota? What is the Returns Quota?

What is Tracking Quota?

1 shipment = 1 Tracking Quota. 17TRACK synchronizes and tracks 1 shipment for you. Only shipments with tracking details found will deduct the Tracking Quota. The order can be tracked on the tracking page an unlimited number of times.

💡 Tip: Tracking quota will not be deducted in the following situations:No logistics tracking information is queried, i.e., the status is "pending" or "not found";Sending email notifications;Consumers track their packages on your tracking page.

📌 Note: If you cannot locate your order on the 17TRACK shipments page, please check whether it has been fulfilled in Shopify.

What is the Returns Quota?

1 Return = 1 Returns Quota. 17TRACK will deduct Returns Quota after review (including approval and rejection).

💡 Tip: Tracking the return package in the return function will not deduct your Tracking Quota

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Updated on: 17/04/2026

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