Introduction & Activation

• [Getting Started] How does 17TRACK work? How do I get started?

  17TRACK App is an app built for Shopify sellers and runs on Shopify’s data. To offer a trackable query experience to your customers, orders must have complete logistics data in the "Shipments" section of 17TRACK. 1. How does 17TRACK work? The tracking number is the basis for 17TRACK to function properly. After you install 17TRACK, we will read your order data from the Shopify panel (this requires you to proactively upload the tracking number for each order in the Shopify panel). Once the tPopular

• [Getting Started] How is the quota calculated?

  You may upgrade, downgrade, or cancel your current plan at any time.You can select a subscription plan based on your actual business needs.Wish you all the best and a prosperous business. Package Subscription Process Log in to your 17TRACK account and click Billing & Plans on the navigation bar. Select your target package (Basic/Professional) and billing cycle (Monthly/Yearly), then confirm the benefits and price. Choose a payment method to complete the payment. The package will take efFew readers

• [Getting Started] Will 17TRACK auto sync Shopify orders?

  17TRACK support auto sync Shopify orders in-time，no need complicate steps to reduce manual labor costs. To avoid "not found" status，can refer to this article：Why Are Orders Showing as "Not Found" on 17TRACK? Troubleshooting Guide What time period of orders from theFew readers

• [Getting Started] What is Tracking Quota? What is the Returns Quota?

  What is Tracking Quota? 1 shipment = 1 Tracking Quota. 17TRACK synchronizes and tracks 1 shipment for you. Only shipments with tracking details found will deduct the Tracking Quota. The order can be tracked on the tracking page an unlimited number of times.Some readers

Basic Operations & Tracking

• [Getting Started] Learn about 17TRACK status

  Learn about status Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status. Pending Tracking is in progress, and the system is attempting to retrieve shipping information. Not found Package is not found at this moment, If necessary, please verify it with the package sender and check back later. General explanation: The carrier hasn't accepted your package yet or hasn't scanned and entered tracking informPopular

• [Getting Started] How long will newly sync orders get updated? Why does the newly sync tracking numbers show "not found" ?

  After the tracking number is synchronized to "Shipments", we will immediately perform a tracking. If the carrier has updated the tracking information, the tracking details will be displayed. If the carrier has not yet updated the tracking information, we will continue tracking every 6 hours. This process will continue for 120 hours. If no tracking information is found after 120 hours, the backend system will prompt you to stop tracking. You can click "Retrack" to start a new 120-hoFew readers

• [Getting Started] Carriers supported by 17TRACK Shopify App/What if my carrier does not support?

  17TRACK supports the tracking of 3100+ mainstream carriers worldwide（new carrier will be add soon,welcome to give more information), including 99% of UPU channels and international express. USPS, Cainiao, Royal Mail, YunExpress, 4PX, etc., covering 230+ countries and regions, and serving 2.2M+ daily users. 17TRACK will continuously support more carriers based on user requests. Get in touch with us if you want to add a new caFew readers

Core Feature Configuration

• [Getting Started] Learn about the Branded Tracking Page

  17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth. What are the Benefits of a Branded Tracking Page? 1. Show your brand name in the tracking page URL. When the 17TRACK app is connected to your storeFew readers

• [Getting Started] How to Make Tracking Numbers Clickable to Your Tracking Page? (Enable Redirection)

  By enabling the Redirection feature, you can allow both your customers and yourself in the Shopify admin to click on an order's tracking number and be redirected directly to your Tracking Page, providing a seamless, branded tracking experience. I. Feature Overview & Effective Rules Feature Purpose: Automatically replaces the tracking number links in orders with exclusive links pointing to your Tracking Page.Few readers

• [Getting Started] 17TRACK Email Notifications: Sending Rules & Operation Guide

  17TRACK's email notification feature helps you and your customers stay updated on changes in package logistics status. By automatically sending status update emails, it not only enhances customer satisfaction and brand experience but also allows you to quickly respond to abnormal shipments, ensuring smooth transportation. I. Notification Sending Rules: When Are Emails Triggered? The system’s email notifications are sent automatically based on clear and simple rules:Few readers

• [Getting Started] How to Distinguish and Configure 17TRACK Emails vs. Shopify Emails

  How to Distinguish and Configure 17TRACK Emails vs. Shopify Emails This article helps you clearly distinguish between 17TRACK and Shopify email notifications, understand how they are sent, and configure them based on your business needs to prevent customers from receiving duplicate emails. All email records displayed in the Shopify order timeline are generated and sent by the Shopify system. (https://storage.crisp.chat/users/helpdesk/websFew readers

FAQs & Maintenance

• [Getting Started] Why Are Orders Showing as "Not Found" on 17TRACK? Troubleshooting Guide

  If an order shows as "Not Found" in your 17TRACK backend or on your Tracking Page, it means our system is temporarily unable to retrieve tracking information from the carrier. Follow this guide to quickly diagnose the specific cause and apply the targeted solution. Scenario 1: No Tracking Information on the Carrier's Website If the carrier's official website itself shows no tracking information, the issue originates with the carrier. Primary Cause: The package was just hFew readers

• [Getting Started] How to Change the carriers in batches?

  When the sync tracking numbers in 17TRACK app are not matched with the frequently used carriers or are incorrectly matched, you can batch modify the carrier settings. Here's the step of how to do it: Filter out the tracking numbers for which you need to batch modify the carriers. These can be orders without a carrier or those incorrectly matched with the same other carrier, based on your specific filtering criteria. (https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89eFew readers

• [Getting Started] What Is the Dropshipping Mode?

  How Do Dropshippers Benefit from 17TRACK's Dropshipping Mode? Add some dropshipping carriers to your carrier matching rules. Do not display the sender's country address on the map. Hide all Chinese characters, Chinese cities, and Chinese carrier names from the tracking history. Perfectly Support All Dropshipping Couriers 17TRACK supports all commonly used couriers for dropshipping merchants, such as China Post, AliExpress Standard Shipping, Cainiao, CJ Packet, YanWen, 4PX, SUNYOUFew readers