• Update your DNS records

  This step of the process requires you to complete tasks outside of 17TRACK. You will need to apply your new DNS records, which were generated in 17TRACK, to your domain. Note that you will need to go to your company’s DNS provider’s platform to make these changes. You may also need to consult your IT team on the below next steps. Not all domain registration services allow you to directly edit all DNS records. If you cannot update the records, contact your DNS provider for information on how toSome readers

• How to trigger notifications under different conditions?

  How to trigger notifications under different conditions? Notification Customization conditions: 17TRACK APP can set up specific conditions notification to achieve business automation notification, in addition to setting up notification of tracking status changes. I. Create flow. (https://storage.crisp.chat/users/hSome readers

• How to Restore the URL Inserted in the "Track Your Order" Button of the Notification Email Template?

  If you accidentally changed or deleted the tracking URL inserted in the "Track Your Order" button while editing the notification email template, no worries, there are 2 ways to restore it: If there are not many parts edited in the email template, you could restore it by clicking the button on the top part. It can be restored easily as the following steps: Click the "Track Your OrdeFew readers

• How to Distinguish and Configure 17TRACK Emails vs. Shopify Emails

  How to Distinguish and Configure 17TRACK Emails vs. Shopify Emails This article helps you clearly distinguish between 17TRACK and Shopify email notifications, understand how they are sent, and configure them based on your business needs to prevent customers from receiving duplicate emails. All email records displayed in the Shopify order timeline are generated and sent by the Shopify system. (https://storage.crisp.chat/users/helpdesk/wFew readers

• Shopify Shipping Confirmation & Shipping update Email Redirection Setup Guide

  By default, the tracking links in "Shipping confirmation" and "Shipping update" notification emails sent from the Shopify admin directly point to the carrier's official website. Through the setup in this guide, you can modify these links to redirect to your 17TRACK Tracking Page, providing customers with a unified, branded tracking experience.Few readers

• How to Design and Configure Branded Email Notifications?

  17TRACK provides a visual email editor that allows you to quickly create beautifully designed emails aligned with your brand style—all without coding. You can easily complete email template design and configuration by dragging and dropping components, inserting dynamic variables, and promoting products, enhancing buyer experience and brand image. I. Preparation Before you start editing emails, please ensure you have the following design materials ready: Design the overall email pageFew readers

• What if the Store name in the email notification is not updated ?

  If you have changed your store name, you need to re-log into the 17TRACK Shopify APP for the email notifications to show the latest store name, otherwise, it will still show the old one. If the changes still do not take effect, please contact our team for troubleshooting!Few readers

• 17TRACK Email Notifications: Sending Rules & Operation Guide

  17TRACK's email notification feature helps you and your customers stay updated on changes in package logistics status. By automatically sending status update emails, it not only enhances customer satisfaction and brand experience but also allows you to quickly respond to abnormal shipments, ensuring smooth transportation. I. Notification Sending Rules: When Are Emails Triggered? The system’s email notifications are sent automatically based on clear and simple rules:Few readers

• How to view the display effect of email notifications? Send test email

  Notifications Edit template Send test email Click "send test email" in the upper right corner to send the test emailFew readers

• How to set the sender email for Email Notifications?

  Notifications “Set Sender Email” in the upper right corner Click "Add email" to add sender and verify it Click the "Edit sender information" button to edit the sender and select the sender email you want (https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/91ica8Some readers

• Learn about the merge tags of email notification

  Learn about the merge tags of email notification 17TRACK supports the use of two types of dynamic content in both email subject and text. You can automatically insert personalized information into emails via merge tags. The system supports a variety of tags including customer information, carrier information, store information, and more. When sending actual emails to your customers, the system will automatically retrieve and populate real-time data for the corresponding customer, ensuring thFew readers

• I can't drag and drop modules when editing email templates, what should I do?

  I can't drag and drop modules when editing email templates, what should I do? When editing the 17TRACK email notification template in Google Chrome, some modules may not be dragged properly. This issue is caused by Chrome's security feature- ‘Site Isolation’, which disables certain browser features from different domains. We have 2 solutions for this issue. Switch your browser If you are a MAC user, we recommend you to use Safari browser to have a try. If you are a Windows user, wFew readers