• Will 17TRACK auto sync Shopify orders？| what time period of orders from the store will be automatically synchronized after installation?

  17TRACK support auto sync Shopify orders in-time，no need complicate steps to reduce manual labor costs. To avoid "not found" status，can refer to this article：Why Are Orders Showing as "Not Found" on 17TRACK? Troubleshooting Guide What time period of orders from theFew readers

• Tips for Efficient Tracking in Dropshipping Mode

  For dropshipping merchants, here are some key recommendations to enhance your tracking process efficiently: Tracking Number Fulfilling No matter what way you are using to fulfill the tracking number, as long as the tracking number can be fulfilled in the Shopify backend >Order part, then the tracking number will be auto-synced to our 17TRACK Shopify app >Shipments for tracking. Carriers Selection When you enter the 17TRACK order management page for the first time, you will see aFew readers

• How to Change the carriers in batches?

  When the sync tracking numbers in 17TRACK app are not matched with the frequently used carriers or are incorrectly matched, you can batch modify the carrier settings. Here's the step of how to do it: Filter out the tracking numbers for which you need to batch modify the carriers. These can be orders without a carrier or those incorrectly matched with the same other carrier, based on your specific filtering criteria. (https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89eFew readers

• What if the last-mile tracking number dosen't update?

  17TRACK supports displaying last-mile carrier information. After fulfilling the first-mile tracking number, the last-mile carrier information will be automatically matched. (The first-mile carrier is a designated freight forwarder, such as YunTu, Yanwen, 4PX, CNE, Shunyou, Wanbang, Jisu International, Cainiao, and the package status is usually after "in transit".) If you find that the last-mile tracking is not updated in the Shipments interface, the following situations may occur: The firFew readers

• How to export order tracking results, such as tracking numbers, carriers, tracking information?

  17TRACK supports exporting all order tracking results, including tracking numbers, carriers, countries, tracking information, and more. Operation Steps: Order Management Click the "Export" button Select the range of tracking numbers to export. Select Export "Current Page" All to export data based on the disFew readers

• How to add frequently used carriers?

  Based on the situation you described, where an order can be tracked on the 17TRACK website or the carrier's website but shows as "Not Found" in the 17TRACK management backend, this is usually caused by the following reasons: Main Reasons: No Carrier Matched: The system failed to automatically identify the logistics company responsible for the order. Incorrect Carrier Match: The system matched the wrong logistics company. Solutions (Steps for your reference): To track yourFew readers

• Why Can't I Find My Order in the 17TRACK Backend?

  If you cannot find your order in the "Shipment Management" list in 17TRACK, it is usually due to one of the following two reasons. 1. Order Not "Fulfilled" in Shopify Backend Core Reason: 17TRACK only automatically syncs orders that have been "fulfilled" in your Shopify backend (i.e., where a tracking number has been entered and the order is marked as shipped). Sync Mechanism: - New Users: After installing the 17TRACK app for the first time, the system will automaticFew readers

• Introduction to the Shipment function

  Based on your description, here's a clear breakdown of how to use the Shipment section effectively for managing and tracking orders: Viewing & Sorting Tracking Information In the Shipment section, you can view comprehensive details about each order and sort them based on various criteria to streamline your workflow. You can sort by: Tracking No. Destination Order Info Status OrdFew readers

• Learn about 17TRACK status

  Learn about stutas Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status. Pending Tracking is in progress, and the system is attempting to retrieve shipping information. Not found Package is not found at this moment, If necessary, please verify it with the package sender and check back later. General explanation: The carrier hasn't accepted your package yet or hasn't scanned and entered tracking informPopular

• Carriers supported by 17TRACK Shopify App/What if my carrier does not support?

  17TRACK supports the tracking of 3100+ mainstream carriers worldwide（new carrier will be add soon,welcome to give more information), including 99% of UPU channels and international express. USPS, Cainiao, Royal Mail, YunExpress, 4PX, etc., covering 230+ countries and regions, and serving 2.2M+ daily users. 17TRACK will continuously support more carriers based on user requests. Get in touch with us if you want to add a new caSome readers

• Learn about 17TRACK sub-status

  Learn about sub-status Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.Popular

• How to Add Tags to Shipments?

  Adding tags to shipments is an important way to efficiently manage orders. You can customize tags based on your business needs (e.g., "Restock Needed", "VIP Customer", "Abnormal Item"), and quickly filter and view corresponding shipments in the 17TRACK backend. I. Adding or Deleting Tags from Shipments Add Tags Path: 17TRACK Backend Shipments Select target shipments Click 「Add Tags」 at the bottom of the list. Steps: In the pop-up window, you can searchFew readers

• How to track previous orders?

  How to track previous orders? 17TRACK allows you to track orders shipped from your Shopify store within 7, 15, 30, 60, and 90 days.Tracking numbers and the related information will be retained for 180 days. The operation steps are as follows: Click sync orders in the upper right corner of the Shipments page. Select the time range, the shipping time shall prevail. (https://storage.crisSome readers

• How long will newly sync orders get updated? Why does the newly sync tracking numbers show "not found" ?

  After the tracking number is synchronized to "Shipments", we will immediately perform a tracking. If the carrier has updated the tracking information, the tracking details will be displayed. If the carrier has not yet updated the tracking information, we will continue tracking every 6 hours. This process will continue for 120 hours. If no tracking information is found after 120 hours, the backend system will prompt you to stop tracking. You can click "Retrack" to start a new 120-hoFew readers

• I don't wanna keep track of this number anymore, how do I delete it?

  Delete tracking number Follow the steps: "Shipment" Select the orders you want to delete Click on "Delete"Few readers

• Order is shipped in several packages, how do I track them all?

  Order is shipped in several packages, how do I track them all? 17TRACK syncs the logistics information based on Shopify's original order data. If multiple packages are associated under one order, the followings are two options to track. Tracking prerequisite: Upload the tracking number for the orders in Shopify, while at the same time, the package should have related logistics information. (Shows "Not Found" if there is no logistics information) Ship the orders one by one: SplitFew readers