Tips for "Not Found" Tracking Status in Dropshipping Business
Tips for "Not Found" Tracking Status in Dropshipping Business
For dropshipping merchants, here are some key recommendations to enhance your tracking process efficiently:
Tracking Number Fulfilling
No matter what way you are using to fulfill the tracking number, as long as the tracking number can be fulfilled in the Shopify backend >Order part, then the tracking number will be auto-synced to our app >Shipments for tracking.
Carriers Selection
To improve carrier matching accuFew readersHow to Change the carriers in batches?
When the sync tracking numbers in 17TRACK app are not matched with the frequently used carriers or are incorrectly matched, you can batch modify the carrier settings. Here's the step of how to do it:
Filter out the tracking numbers for which you need to batch modify the carriers. These can be orders without a carrier or those incorrectly matched with the same other carrier, based on your specific filtering criteria;
(https://storage.crisp.chat/users/helpdesk/website/1cc3f89e3566e700Few readersHow to add frequently used carriers?
How to add frequently used carriers?
You may find some of your orders always stay in "Not Found" status on the app while they have been in transit or delivered actually. This may be due to no carrier matching or incorrect carrier matching. For quicker and more accurate tracking, please refer to the steps as follow:
Step 1: Click "Setting" at the bottom left corner to enter the page of Frequently Used Carriers.
(https://storage.crisp.chat/users/helpdesk/website/1cc3f89e3566e700/14itFew readersWhy Can't I Find My Order in the 17TRACK Backend?
If you cannot find your order in the "Shipment Management" list in 17TRACK, it is usually due to one of the following two reasons.
1. Order Not "Fulfilled" in Shopify Backend
Core Reason: 17TRACK only automatically syncs orders that have been "fulfilled" in your Shopify backend (i.e., where a tracking number has been entered and the order is marked as shipped).
Sync Mechanism:
- New Users: After installing the 17TRACK app for the first time, the system will automaticFew readersIntroduction to the Shipment function
Introduction to the Shipment function
In the Shipment section, you're able to track the orders, view the tracking results, and perform some actions.
View the information as follows:
Tracking number
Package status
Country of departure and destination
Transit time
Detailed track info
Carrier Information of Departure Country and Destination Country
Order info
Client info
Estimated arrival time
PayPal tracking number push results
You can also perform the folFew readersLearn about 17TRACK status
Learn about stutas
Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status.
Pending
Tracking is in progress, and the system is attempting to retrieve shipping information.
Not found
Package is not found at this moment, If necessary, please verify it with the package sender and check back later.
General explanation:
The carrier hasn't accepted your package yet or hasn't scanned and entered tracking informPopularCarriers supported by 17TRACK Shopify App
Carriers supported by 17TRACK Shopify App
17TRACK supports the tracking of 2200+ mainstream carriers worldwide including 99% of UPU channels and international express. USPS, Cainiao, Royal Mail, YunExpress, 4PX, YANWEN, etc., covering 230+ countries and regions, and serving 2.2M+ daily users.
Click here to view all supported carriers: carrierlist.17track.net
17TRACK will continuously support more carriers based on user requests. Get in touch with us iFew readersLearn about 17TRACK sub-status
Learn about sub-status
Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.Some readersHow to Add Tags to Shipments?
Adding tags to shipments is an important way to efficiently manage orders. You can customize tags based on your business needs (e.g., "Restock Needed", "VIP Customer", "Abnormal Item"), and quickly filter and view corresponding shipments in the 17TRACK backend.
I. Adding or Deleting Tags from Shipments
Add Tags
Path: 17TRACK Backend Shipments Select target shipments Click 「Add Tags」 at the bottom of the list.
Steps:
In the pop-up window, you can searchFew readersHow to track previous orders?
How to track previous orders?
Click sync orders in the upper right corner of the Shipments page.
Select the time range, the shipping time shall prevail.
Manual sync may take 1~10 minutes depending on the quantity, kindly wait.Few readersWhen does the order status update ?/When will the package status be updated?
When does the order status update ?/When will the package status be updated?
17TRACK automatically gets the latest tracking info from the carriers every 6-12 hours.Few readersI don't wanna keep track of this number anymore, how do I delete it?
Delete tracking number
Follow the steps: "Shipment" Select the orders you want to delete Click on "Delete"
If you accidentally deleted an order and want to track it again, please contact us.Few readersCarriers supported by 17TRACK.
Carriers supported by 17TRACK
17TRACK supports 1200+ carriers, UPU, guaranteeing more than 99% of postal channel, as well as international business express, etc., including popular carriers: USPS, Cainiao, Royal Mail, YunExpress, 4PX, YANWEN, etc.
Cick the link below to view the carrier list: https://carrierlist.17track.net/
17TRACK will support tracking of the carriers based on feedback from our users. For additional carrier tracking support, feel free to contact us and our team will trySome readersOrder is shipped in several packages, how do I track them all?
Order is shipped in several packages, how do I track them all?
17TRACK syncs the logistics information based on Shopify's original order data. If multiple packages are associated under one order, the followings are two options to track.
1.【Ship the orders one by one】Split the ordFew readers
