• What is Top-up pack? How to use Top-up pack?

  What is a Top-up Pack and How to Use It? A Top-up Pack is a paid add-on that provides additional tracking quota. When the quota of your current subscription plan is exhausted, you can purchase a Top-up Pack to acquire extra quota and continue tracking new shipments. What is a Top-up Pack? A Top-up Pack is additional, paid tracking quota that you can purchase after the original quota in your current subscription billing cycle has been used up.Some readers

• How to Set Up an Insufficient Quota Reminder?

  To ensure your parcel tracking service is not interrupted by a sudden depletion of your query quota, you can enable the "Insufficient quota reminder" feature. Once enabled, the system will automatically send an email notification when your remaining quota falls below a threshold you set, allowing you to take timely action. 1. What is the Insufficient Quota Reminder? Purpose: Provides an early warning via email before your plan's tracking quota is fully used up, reminding you to rFew readers

• Refund Policy

  Refund requests are accepted only within 72 hours of product purchase. Refunds will not be granted under the following circumstances, including but not limited to: The tracking quota has already been used. The product is rendered unusable due to store configuration errors, third-party application compatibility issues, or improper operations. Changes in the business requirements or subscription plan adjustments. Voluntary cancellation or change of intent without any actual service deFew readers

• How to View Your Billing History and Subscription Records

  You can directly view all billing records and subscription history related to your 17TRACK plan in your Shopify admin. Follow the steps below: Access the Billing Page Log in to your Shopify admin, then navigate to Settings Billing. Review Subscription Details On the Billing pFew readers

• How to Subscribe to a Plan?

  You can subscribe to a 17TRACK plan by following these steps: I. Understand the Core Concept: Tracking Quota Before subscribing, it is recommended that you understand the core component of a plan—the Tracking Quota. It is the quota consumed when you track packages.Few readers

• Payment Successful But No Quota Credited?

  If you have completed payment for your plan or a Top-up Pack but the quota has not been credited promptly, please don't worry. Usually, the issue can be resolved by following the steps below for verification. Check Billing Records Log in to your Shopify admin, go to Settings Billing, and check if there is a 17TRACK billing record corresponding to this payment. (https://storage.crispFew readers

• How to change the subscription plan?

  You can upgrade or downgrade your subscription plan at any time based on your business needs. The specific steps are as follows: Log in to your 17TRACK dashboard and go to the “Billing” page. Select the tracking quota and plan you need, then click the “Subscribe” button. You will be redirected to your Shopify store payment page. Click to approve the subscription. Once the operation is successful, the page will automatically return to 17TRACK, and the plan change procFew readers

• Cancel the subscription plan

  Cancel the subscription plan SettingBilling Cancel subscription. After confirmation, it will be canceled.Few readers

• How is the quota calculated?

  How is the quota calculated? One dedicated quota for each tracking number. Repeated trackings cost no extra. The quota will be deducted only when there is tracking information found. Each plan you subscribed to has corresponding quotas, which are refreshed according to the package cycle, the set period is 30 natural days.For monthly subscriptions, extra quotas are available for tracking in addition to the quotas that go with the plan. (the unitFew readers