• Learn about the Branded Tracking Page

  17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth. What are the Benefits of a Branded Tracking Page? 1. Show your brand name in the tracking page URL. When the 17TRACK app is connected to your storePopular

• Tracking Page Multilingual Features

  To manage the global language display of your Tracking page, you can configure the following three core functions in 「Language Settings」. 1. Adapt to User Language Once this feature is enablFew readers

• What Information Is Displayed in the Tracking page Results?

  When your customers check their orders via the Tracking page, 17TRACK will automatically provide comprehensive logistics status and tracking details for that shipment. The key information visible to customers includes: I. Core Logistics Status Tracking Number: The tracking number used for the query. Primary Status: Key milestones such as "In Transit" or "Delivered". Sub-status: More detailed status descriptions (e.g., "Arrived at Sorting Center"). Transit Time: TheSome readers

• How do i install the Tracking Page? 3-step or 1-click installation!!

  How do i install the Tracking Page? 3-step or 1-click installation!! I. 3-step operation: Step 1: Click to Copy the Tracking Page Link. Step 2: Go to the "Content" feature in your Shopify store, and decide whether to add the tracking page to the main menu or footer menu.Popular

• Set different tracking methods for the tracking page

  Set different tracking methods for the tracking page 17TRACK provides you with 3 ways to track your logistics: 1. Track by tracking number 2. Track by order number + email address 3. Track by order number + mobile phone number (https://storage.crisp.chat/users/helpdesk/website/Few readers

• Why Isn't the tracking Link My Store's Tracking Page After Enabling Redirection?

  If your "Tracking Number Redirection" feature is enabled but clicking the tracking number still does not redirect to your Tracking Page, this is usually caused by sync delays, third-party tool overrides, or configuration conflicts. Please don't worry; follow the steps below to troubleshoot. Most issues can be resolved quickly. I. First, Confirm: Is the Redirection Feature Successfully Enabled? Go to 17TRACK Backend Tracking Page Replace Tracking Link (Redirection). ConfiFew readers

• Why Are Orders Showing as "Not Found" on 17TRACK? Troubleshooting Guide

  If an order shows as "Not Found" in your 17TRACK backend or on your Tracking Page, it means our system is temporarily unable to retrieve tracking information from the carrier. Follow this guide to quickly diagnose the specific cause and apply the targeted solution. Scenario 1: No Tracking Information on the Carrier's Website If the carrier's official website itself shows no tracking information, the issue originates with the carrier. Primary Cause: The package was just hPopular

• How to modify my tracking page URL?

  To maintain brand consistency and enhance the customer experience, you can change the URL of your Tracking page. The modification must be completed simultaneously in both your Shopify admin and 17TRACK admin, and the URL entered in both places must be identical. Otherwise, the setting will not take effect. Please follow the steps below in order: Step 1: Modify in Your Shopify APopular

• Set the heading and description of the package status

  How to Customize the Title and Status Bar Text in the 17TRACK Tracking Information? 17TRACK allows you to customize the title and description of statuses. You can edit the language and use familiar expressions for your target customer countries. Users will see the content you have edited. Information Received: When your customer's shipping order has been submitted to the carrier and isFew readers

• I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how?

  17TRACK is the best order tracking app for dropshipping merchants, support hiding origin, carrier info, and all keywords you custom input. 1. Dropshipping mode Once enabled, all Chinese characters and locations will be hidden in the tracking details and order information, and the sender's address will be hidden on the map. 2. Hide carrier info When it's checked, the carrier's name, locatioPopular

• How to customize your branded tracking page? Can set up a different brand tracking page in store?

  How to customize your branded tracking page? Can set up a different brand tracking page in store? I. Feature Overview Single-store accounts:Setting up multiple brand tracking pages provides access to more template options, making it easy to flexibly switch between pages with different styles or purposes. Multi-store accounts:You can set up and apply independent brand tracking pages for different stores, enabling differentiated brand presentation and management. II. How to Set Up DiFew readers

• How to Customize CSS in Tracking Page!

  How to Customize CSS in Tracking Page! 1. Functional Description You can change the style of the tracking page by custom editing the CSS code to meet the different display requirements of stores. 2. CSS examples The following are our regular CSS class names to help you quickly find page elements: Title .yq-track-page-titleSome readers

• Guidelines for Integrating Third-Party Algorithms on the Tracking Page?

  Guidelines for Integrating Third-Party Algorithms on the Tracking Page? Ⅰ. Introduction If you require refined operations and possess some development capabilities, 17TRACK supports you in using your own recommendation algorithm to achieve personalized product recommendations. We will request the API address you provide and display the product information in the product recommendation section of the tracking page. Below are the specific integration process guidelines. (https://storaFew readers

• How to Use iFrame to Embed Branded Tracking Page?

  How to Use iFrame to Embed Branded Tracking Page? Go to Tracking Page and Embed tracking page using iFrame , click Start Setting. Select the URL to the tracking page to be used. Currently we support the creation 5 tracking pages foFew readers

• How to Set Up Marketing Components on the Tracking Page? (Upload Images/Videos & Configure Product Recommendations)

  With the marketing components on the 17TRACK Tracking Page, you can upload promotional materials and set up product recommendations to effectively boost product visibility and encourage customer repurchases. 1. Upload Marketing Materials (Images/Videos) You can upload visual materials such as images and videos for promotion on your Tracking Page. Quantity LFew readers

• How to remove the "Powered by 17TRACK" brand on the tracking page?

  How to remove the "Powered by 17TRACK" brand on the tracking page? For users on the Trial, Free, or Basic plans: If you wish to remove the "Powered by 17TRACK" branding from the tracking page, please feel free to contact us for manual removal. For Pro or Premium plan users: The branding will be automatically removed upon subscription. (https://storage.crisp.chat/users/helpdesk/websiteSome readers

• How to Make Tracking Numbers Clickable to Your Tracking Page? (Enable Redirection)

  By enabling the Redirection feature, you can allow both your customers and yourself in the Shopify admin to click on an order's tracking number and be redirected directly to your Tracking Page, providing a seamless, branded tracking experience. I. Feature Overview & Effective Rules Feature Purpose: Automatically replaces the tracking number links in orders with exclusive links pointing to your Tracking Page.Popular

• How to add the Tracking and Returns widget to the consumer center

  Overview To improve consumers’ logistics tracking and returns experience, we have added a dedicated entry point in the consumer center. Through the 17TRACK widget, consumers can now more conveniently and intelligently view the tracking or returns status of their orders. How to Set It Up? Merchants can add the widget through two pages on the 17TRACK App: the "Tracking Page" and the "Returns Page". (https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566Some readers