• [FAQs] Learn about 17TRACK status

  Learn about stutas Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status. Pending Tracking is in progress, and the system is attempting to retrieve shipping information. Not found Package is not found at this moment, If necessary, please verify it with the package sender and check back later. General explanation: The carrier hasn't accepted your package yet or hasn't scanned and entered tracking informFew readers

• [FAQs] Why Are Orders Showing as "Not Found" on 17TRACK? Troubleshooting Guide

  If an order shows as "Not Found" in your 17TRACK backend or on your Tracking Page, it means our system is temporarily unable to retrieve tracking information from the carrier. Follow this guide to quickly diagnose the specific cause and apply the targeted solution. Scenario 1: No Tracking Information on the Carrier's Website If the carrier's official website itself shows no tracking information, the issue originates with the carrier. Primary Cause: The package was just hFew readers

• [FAQs] How do i install the Tracking Page? 3-step or 1-click installation!!

  How do i install the Tracking Page? 3-step or 1-click installation!! I. 3-step operation: Step 1: Click to Copy the Tracking Page Link. Step 2: Go to the "Content" feature in your Shopify store, and decide whether to add the tracking page to the main menu or footer menu.Few readers

• [FAQs] How to modify my tracking page URL?

  To maintain brand consistency and enhance the customer experience, you can change the URL of your Tracking page. The modification must be completed simultaneously in both your Shopify admin and 17TRACK admin, and the URL entered in both places must be identical. Otherwise, the setting will not take effect. Please follow the steps below in order: Step 1: Modify in Your Shopify AFew readers

• [FAQs] How does 17TRACK work? How do I get started?

  17TRACK App is an app built for Shopify sellers and runs on Shopify’s data. To offer a trackable query experience to your customers, orders must have complete logistics data in the "Shipments" section of 17TRACK. 1. How does 17TRACK work? The tracking number is the basis for 17TRACK to function properly. After you install 17TRACK, we will read your order data from the Shopify panel (this requires you to proactively upload the tracking number for each order in the Shopify panel). Once the tFew readers

• [FAQs] Learn about the Branded Tracking Page

  17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth. What are the Benefits of a Branded Tracking Page? 1. Show your brand name in the tracking page URL. When the 17TRACK app is connected to your storeFew readers

• [FAQs] Carriers supported by 17TRACK Shopify App/What if my carrier does not support?

  17TRACK supports the tracking of 3100+ mainstream carriers worldwide（new carrier will be add soon,welcome to give more information), including 99% of UPU channels and international express. USPS, Cainiao, Royal Mail, YunExpress, 4PX, etc., covering 230+ countries and regions, and serving 2.2M+ daily users. 17TRACK will continuously support more carriers based on user requests. Get in touch with us if you want to add a new caFew readers

• [FAQs] How to auto sync the tracking number to PayPal?

  Automatically syncing tracking numbers to PayPal is an effective way to reduce buyer disputes and protect your account standing. 17TRACK supports automatically pushing tracking numbers and carrier information to the corresponding PayPal transaction records after an order is fulfilled, allowing buyers to view real-time shipping status and reducing "item not received" disputes at the source. I. Feature Overview Automatic Sync: After an order is fulfilled in Shopify, the system autoFew readers

• [FAQs] I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how?

  17TRACK is the best order tracking app for dropshipping merchants, support hiding origin, carrier info, and all keywords you custom input. 1. Dropshipping mode Once enabled, all Chinese characters and locations will be hidden in the tracking details and order information, and the sender's address will be hidden on the map. 2. Hide carrier info When it's checked, the carrier's name, locatioFew readers

• [FAQs] How can I use 17TRACK to provide consumers with an Estimated Delivery Dates for their packages?

  During the transportation of packages, consumers often have the question "Where is my package? ". If sellers can provide consumers with an Estimated Delivery Date(here after refer to the "EDD") , it would be helpful to reduce their parcel anxiety and allow them to better plan and organize their pickup schedule. How to provide consumers with an Estimated Delivery Dates for their packages via 17TRACK? (https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/imagesp5ws5.pFew readers

• {FAQs} How long will newly sync orders get updated? Why does the newly sync tracking numbers show "not found" ?

  After the tracking number is synchronized to "Shipments", we will immediately perform a tracking. If the carrier has updated the tracking information, the tracking details will be displayed. If the carrier has not yet updated the tracking information, we will continue tracking every 6 hours. This process will continue for 120 hours. If no tracking information is found after 120 hours, the backend system will prompt you to stop tracking. You can click "Retrack" to start a new 120-hoFew readers

• [FAQs] How to integrate 17TRACK with Klaviyo?

  About Klaviyo Klaviyo is an email marketing platform that provides powerful SMS and email marketing automation for online stores. Klaviyo unifies all customer data in one place and delivers personalized experience through email, SMS, web forms, push notifications. How to integrate Klaviyo with 17TRACK Step 1: Get the Klaviyo Public Key Login to the Klaviyo App. 2. Click on Account and go toFew readers

• [FAQs] How to Make Tracking Numbers Clickable to Your Tracking Page? (Enable Redirection)

  By enabling the Redirection feature, you can allow both your customers and yourself in the Shopify admin to click on an order's tracking number and be redirected directly to your Tracking Page, providing a seamless, branded tracking experience. I. Feature Overview & Effective Rules Feature Purpose: Automatically replaces the tracking number links in orders with exclusive links pointing to your Tracking Page.Few readers

• [FAQs] Update your DNS records

  This step of the process requires you to complete tasks outside of 17TRACK. You will need to apply your new DNS records, which were generated in 17TRACK, to your domain. Note that you will need to go to your company’s DNS provider’s platform to make these changes. You may also need to consult your IT team on the below next steps. Not all domain registration services allow you to directly edit all DNS records. If you cannot update the records, contact your DNS provider for information on how toFew readers

• [FAQs] How to integrate 17TRACK with Shopify Email?

  About Shopify Email Shopify Email is the official email delivery software from Shopify. Following the guidance of this doc, you can insert the 17TRACK Tracking Page Link into every email sent by Shopify Email. How to Insert Tracking Page Links in Shopify Email Go to 17TRACK's Tracking Page module. Copy the store's tracking page link. Go to Shopify Email and select the template you want to edit. Select the button in the template that you need to add a link to and paste the tracFew readers

• [FAQs] How to start using returns?

  Ⅰ. Overview The Returns feature assists Shopify Merchants in creating a return and exchange experience that rivals that of “Taobao”, while also reducing costs, increasing efficiency, retaining customers, and minimizing losses from returns. As a complement to Tracking feature, the Returns feature enables Merchants to install an app that addresses all after-sales issues related to both Tracking and Returns. Ⅱ. Core Values 1. Self-Service Customer Return and Exchange Experience; EmpoFew readers

• [FAQs] How to customize your branded tracking page? Can set up a different brand tracking page in store?

  How to customize your branded tracking page? Can set up a different brand tracking page in store? I. Feature Overview Single-store accounts:Setting up multiple brand tracking pages provides access to more template options, making it easy to flexibly switch between pages with different styles or purposes. Multi-store accounts:You can set up and apply independent brand tracking pages for different stores, enabling differentiated brand presentation and management. II. How to Set Up DiFew readers

• [FAQs] Instructions for Migrating 17TRACK Worry-Free Purchase feature (17TRACK → Seel Official)

  Notes on Smooth Migration of 17TRACK Worry-Free Purchase feature: To ensure a smooth migration of your insurance service and avoid any billing or coverage interruptions, please follow the steps below to close your 17TRACK Worry-Free Purchase feature and migrate to the official Seel Insurance (Seel Worry-Free Purchase). The entire process consists of three main steps. Once completed, you can start using the official Seel insurance service normally. Step 1: Pay Outstanding PFew readers