[FAQs] How does 17TRACK work? How do I get started?

17TRACK App is an app built for Shopify sellers and runs on Shopify’s data. To offer a trackable query experience to your customers, orders must have complete logistics data in the "Shipments" section of 17TRACK.

1. How does 17TRACK work?

The tracking number is the basis for 17TRACK to function properly. After you install 17TRACK, we will read your order data from the Shopify panel (this requires you to proactively upload the tracking number for each order in the Shopify panel). Once the tracking number is available, 17TRACK will start performing functions such as tracking page updates, email notifications, and data analysis based on the order’s logistics information.

2. How do I get started with 17TRACK?

Go to "Settings" and add your frequently used carriers to the "Preferred Carriers" list.

💡 Tip: When the package starts shipping, and the carrier is correctly matched, tracking information will be displayed in the "Shipments" section. (To improve carrier matching accuracy to 99.99%, we recommend adding the carrier to your frequently used carriers list.)

In the Shopify admin panel, make sure all orders have a tracking number uploaded.

Fill in the tracking number in your Shopify backend under "Orders." The orders will then be automatically synced with 17TRACK App's "Shipments" section for tracking.

On the 17TRACK "Shipments" page, click the "Sync Orders" button and select the time range to import order data. The system will then start tracking the logistics information.

📌 Information: After installation, we will automatically sync your store's orders from the past 30 days to the Shipments page. Orders that are successfully synced and have obtained tracking information will incur quota deductions.

Add and design your "Tracking Pages" to enable self-service tracking within your store.

📌 Information: For installing the tracking page on your website, please refer to How do i install the Tracking Page?3-step or 1-click installation!! for detailed steps.

Edit the "Email Notification" templates and enable customer notifications and seller notifications.

📌 Note: “Seller Notification” is a feature available in the Pro plan or higher plans. Once enabled, you will not only receive logistics notifications for shipping orders but also gain access to weekly and monthly shipping reports for your store. These reports provide an overview of the overall delivery status of your store's shipping orders and the average transit times for each carrier.

You can also connect your PayPal account to enable the PayPal auto-push.

Set Custom Exception Alerts & Insufficient quota reminder

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Updated on: 21/04/2026

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