[FAQs] I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how?

17TRACK is the best order tracking app for dropshipping merchants, support hiding origin, carrier info, and all keywords you custom input.

1. Dropshipping mode

Once enabled, all Chinese characters and locations will be hidden in the tracking details and order information, and the sender's address will be hidden on the map.

2. Hide carrier info

When it's checked, the carrier's name, location, and phone num will be hidden in the track details.

Tracking Page > Customize > Section > Tracking section > Tracking Info > Status > Hide carrier info

3. Hide keywords:

Set the keywords to prevent them from showing in the tracking details.

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Updated on: 21/04/2026