During the transportation of packages, consumers often have the question "Where is my package? ". If sellers can provide consumers with an Estimated Delivery Date(here after refer to the "EDD") , it would be helpful to reduce their parcel anxiety and allow them to better plan and organize their pickup schedule. How to provide consumers with an Estimated Delivery Dates for their packages via 17TRACK?

This can be set up by following the steps below:

Currently, there are 2 sources of EDD data. 17TRACK displays EDD times according to the following priorities:

• The EDD is provided by carriers.
• Customized Estimated Delivery Date.

For example, if you set up the EDD formula and at the same time the carrier provides the EDD in the shipping information, finally we will show the EDD provided by the carrier on your tracking page and in the email notification (the official EDD is more informative).

Ⅰ. Go to APP background > Settings > Customize EDD.

Ⅱ. Choose the type of industry, there are two types of industry, 'Fast-moving consumer goods industry' and 'Handicraft or other pre-sale industries', different industries, the formula for calculating the EDD is different.

1. Fast-moving consumer goods industry

Estimated delivery date = Order created date + Order cutoff and processing time + Transit time

2. Handicraft or other pre-sale industries

Estimated delivery date = Order fulfilled date + Transit time

Ⅲ. Setting the cut-off and processing time for orders

1. If you choose the Fast-moving consumer goods industry:

• Order cutoff time:

The point at which you cut off the processing of an order.

Example: Let's say you set 6:00 PM as the order cutoff time.

If a customer places an order before 6pm, e.g. 3pm, then you can process the order on the same day.

If a customer places an order after 6pm, for example at 10pm, then you will process the order the next day.

• Order processing Time:

This is the number of working days it takes to process an order.

Example: If you set the order processing time to 1 day.

If a customer places an order before the order cutoff time on n, November, 2023, then the parcel shipping time = (2023/11/n) +1, which is 2023/11/(n+1).

If the customer places an order after the order cutoff time on n, November, 2023, then the parcel shipping time = (2023/11/n+1) +1, which is 2023/11/(n+2).

• Working days:

Select which days your warehouse can process an order.

Example: Suppose you set the working days as Monday to Friday, then the orders placed on the weekend will be processed only on next Monday.

2. If you select 'Handicraft or other pre-sale industries', you do not need to edit the Order processing time.

Ⅳ. Setting the transit times

1. Click 'Add carrier'.

2. Select transit time range for carriers (or click the ··· button on the right side)

17TRACK supports setting different shipping times for the same carrier in different regions. For example, the same carrier can have different settings for the United States (5-7 days) and Germany (6-10 days).

Ⅴ. Click the "Confirm" button to save your settings, EDD will be displayed in your tracking page and email notification.

Email Notification:

Tracking page:

Then your EDD settings are all done, if you have any questions, please feel free to contact our live chat support.

Did this guide solve your problem? lf so, please support us with a 5-star review! Rate ⭐⭐⭐⭐⭐

Updated on: 21/04/2026