• How to start using returns?

  1. Overview The Returns feature assists Shopify Merchants in creating a return and exchange experience that rivals that of “Taobao”, while also reducing costs, increasing efficiency, retaining customers, and minimizing losses from returns. As a complement to Tracking feature, the Returns feature enables Merchants to install an app that addresses all after-sales issues related to both Tracking and Returns. 2.Core Values Self-Service Customer Return and Exchange Experience;Few readers

• How to install a returns page in your Shopify store?

  1. Overview The Returns feature helps Shopify sellers create an efficient return and exchange experience, reduce costs and increase efficiency, retain customers, and reduce return losses. 2.How to install Automatic installation Enter 17TRACK APP Returns =Returns page =Turn on to choose Install to the header or footer Manual Installation If the Automatic installation fFew readers

• Shipsaving registration guidelines

  Why register for Shipsaving? Support popular carrier in North America : USPS, UPS, FedEx, Canada Post. Save shipping fee: Get shipping discounts without register a carrier account, and Shipsaving is deeply integrated with 17TRACK. You can create return labels within the 17TRACK Shopify App and send the label to consumers. Trustworthy platform: Shipsaving is official certified partners of shipping companies such as USPS、FedEx、UPS, with a cumulative user base exceeding 50000+.Few readers

• How is the returns charged?

  I. How is the Return Quota Calculated? Return quotas are deducted separately and are calculated differently from the tracking quotas. If you need to process returns, you must first obtain a return quota. Conversion Unit: 1 return order (1 RMA ID) = 1 return quota. Scope of Application: Applies to Shopify return orders using the 17TRACK Returns feature. Deduction Timing: The quota is deducted after each return order is reviewed (either approved or rejected).Few readers

• How to set up a refund to store credit?

  I. Overview Compared to refunding to the original customer payment account, refunding to store credit can reduce merchants financial loss in the return process and keep revenue within your store. When processing a refund, your customers will receive a gift card from your store, which encourages them to mcontinue shopping in your store. II. How to Set It Up? In the 17TRACK APP backend, go to the "Returns" page -Return Settings -After-Sales Method -Refund to StoreFew readers

• How to conduct an exchange for the same product?

  How to conduct an exchange for the same product? 1、Overview: The 17TRACK's Same Product Exchange feature is one of the leading return solutions on the Shopify App Store, purpose-built to streamline returns and enable compelling exchange experiences, helping merchants minimize losses, reduce friction, and retain revenue. It empowers merchants to mark the completion of after-sales requests in the Returns dashboard based on exchange shipment tracking, ensuring end-to-end visibiliFew readers

• Workflow for Automated Returns Processing

  Overview: The automated returns process greatly improves efficiency, reduces labor costs, minimizes error rates, enhances response speed, and strengthens process visibility and traceability, making standardized management easier. So, how can automated returns be configured? Step 1: Edit the 'Auto-Approve Return Request' Template. (https://storage.crisp.chat/users/helpdesk/website/-/1/c/c/3/1cc3f89e3566e700/group-194Few readers

• How to Use iFrame to Embed Branded Returns Page?

  Currently, iFrame Embedded Returns Page only supports Pro plan and Premium plan, the trial plan and free plan can not support now. 1.Go to Returns Page and Embed Returns page using iFrame , click Start Setting; 2.Copy the iFrame code and embed it in your store. 3.Permissions. --If you want the Returns page to be used under all domains, select the first option; --If you wantFew readers

• How to Customize CSS in Returns Page

  1.Function Description 1. You can change the style of the returns page by custom editing the CSS code to meet the different display requirements of stores. 2 .Functional permissions: Basic, Pro, Premium plan 2.CSS sample 1) Order lookup Page title Form InpuFew readers