How to start using returns?
1. Overview
The Returns feature assists Shopify Merchants in creating a return and exchange experience that rivals that of “Taobao”, while also reducing costs, increasing efficiency, retaining customers, and minimizing losses from returns.
As a complement to Tracking feature, the Returns feature enables Merchants to install an app that addresses all after-sales issues related to both Tracking and Returns.
2.Core Values
Self-Service Customer Return and Exchange Experience;Few readersHow to install a returns page in your Shopify store?
1. Overview
The Returns feature helps Shopify sellers create an efficient return and exchange experience, reduce costs and increase efficiency, retain customers, and reduce return losses.
2.How to install
Automatic installation
Enter 17TRACK APP Returns =Returns page =Turn on to choose Install to the header or footer
Manual Installation
If the Automatic installation fFew readersShipsaving registration guidelines
Why register for Shipsaving?
Support popular carrier in North America : USPS, UPS, FedEx, Canada Post.
Save shipping fee: Get shipping discounts without register a carrier account, and Shipsaving is deeply integrated with 17TRACK. You can create return labels within the 17TRACK Shopify App and send the label to consumers.
Trustworthy platform: Shipsaving is official certified partners of shipping companies such as USPS、FedEx、UPS, with a cumulative user base exceeding 50000+.Few readersHow is the returns charged?
I. How is the Return Quota Calculated?
Return quotas are deducted separately and are calculated differently from the tracking quotas. If you need to process returns, you must first obtain a return quota.
Conversion Unit: 1 return order (1 RMA ID) = 1 return quota.
Scope of Application: Applies to Shopify return orders using the 17TRACK Returns feature.
Deduction Timing: The quota is deducted after each return order is reviewed (either approved or rejected).Few readersHow to set up a refund to store credit?
I. Overview
Compared to refunding to the original customer payment account, refunding to store credit can reduce merchants financial loss in the return process and keep revenue within your store. When processing a refund, your customers will receive a gift card from your store, which encourages them to mcontinue shopping in your store.
II. How to Set It Up?
In the 17TRACK APP backend, go to the "Returns" page -Return Settings -After-Sales Method -Refund to StoreFew readersHow to conduct an exchange for the same product?
How to conduct an exchange for the same product?
1、Overview:
The 17TRACK's Same Product Exchange feature is one of the leading return solutions on the Shopify App Store, purpose-built to streamline returns and enable compelling exchange experiences, helping merchants minimize losses, reduce friction, and retain revenue.
It empowers merchants to mark the completion of after-sales requests in the Returns dashboard based on exchange shipment tracking, ensuring end-to-end visibiliFew readersWorkflow for Automated Returns Processing
Overview:
The automated returns process greatly improves efficiency, reduces labor costs, minimizes error rates, enhances response speed, and strengthens process visibility and traceability, making standardized management easier.
So, how can automated returns be configured?
Step 1: Edit the 'Auto-Approve Return Request' Template.
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