How to conduct an exchange for the same product?

Ⅰ. Overview

The 17TRACK's Same Product Exchange feature is one of the leading return solutions on the Shopify App Store, purpose-built to streamline returns and enable compelling exchange experiences, helping merchants minimize losses, reduce friction, and retain revenue.

It empowers merchants to mark the completion of after-sales requests in the Returns dashboard based on exchange shipment tracking, ensuring end-to-end visibility and control across the return lifecycle while delivering a superior post-purchase experience for customers.

Ⅱ. The following outlines the 17TRACK same-product exchange process (from both the merchant's and the buyer's perspectives):

1. How can merchants set up and approve same-product exchange requests?

Step 1: Go to Returns > Return Settings > After-Sales Methods, and enable the "Same-Product Exchange" option. Once enabled, customers will be able to see the "Same-Product Exchange" option on the Returns page.

Step 2: After the customer submits a same-product exchange request, the merchant can view the return application in the Returns Management section.

Step 3: Click on the return order to enter the details page and review the return information for approval.

Step 4: When approving the request, you need to select the return shipping method. By default, the option chosen by the customer will be displayed, but you can also select a different shipping method based on the actual situation.