How to customize your branded tracking page? Can set up a different brand tracking page in store?

I. Feature Overview

Single-store accounts:Setting up multiple brand tracking pages provides access to more template options, making it easy to flexibly switch between pages with different styles or purposes.

Multi-store accounts:You can set up and apply independent brand tracking pages for different stores, enabling differentiated brand presentation and management.

II. How to Set Up Different Brand Tracking Pages?

1. Adding Pages

1.1. Page Limit:A single store supports creating up to 5 brand tracking pages.

1.2. Current Page:Only one brand tracking page can be in an "Active" or "Enabled" state for user access at any given time for a single store.

1.3. Page Copying and Management:

Duplicate to other store:Copy any existing brand tracking page within the current store to quickly create a new one.

Duplicate:Copy a page for use in other stores under your account.

Rename:Support for custom naming of copied or created pages for easy identification.

2. Customizing the Tracking Page

2.1. Section Settings

2.1.1. Tracking Module

Tracking Information:Supports configuring the tracking method.

Options: Can be set to Tracking Number, Order Number, or Display Both.

2.1.2. Tracking Result Settings

Tracking Information:

Supports hiding all carriers or hiding only the first-mile carrier.

Option to check Show Carrier Official Website Link.

Option to enable Tracking Route Map function.

Order Information:

Option to check Display Product Information.

Option to check Display Shipping Time/Estimated Transit Time.

Shipping Status Text:

Supports customizing the description text for the following statuses: "Info Received," "Order Pending," "Tracking Not Found," etc.

Hide Keyword:

Keywords can be added (e.g., specific Chinese city names), and these keywords will not appear in any shipping route update descriptions.

2.1.3. Tracking Section Layout and Content

Top Content:Supports adding images or videos above the Tracking input area for promotional display.

Layout Ratio:Three layout ratios are supported for the Tracking area and the content below:

Equal Width(50% / 50%)

Left Main Area (67% / 33%)

Right Main Area (33% / 67%)

2.1.4. Product Recommendations

Offers four recommendation modes:

Smart Algorithm:The system randomly recommends products from your store to consumers visiting the tracking page based on algorithms.

Custom Rules: Products are recommended based on the rules you set. There are currently 5 recommendation types, and up to 20 rules can be configured.

Manual selection:You can manually select and add up to 10 specific products from your product library for fixed recommendations.

Custom Algorithm:For technical personnel. You can input a custom API endpoint address. The system will call your interface to fetch the recommended product list, enabling fully personalized recommendation logic.

2.2. Style Settings

Theme Mode:Supports one-click switching between Dark Mode or Light Mode.

Color Customization:Supports detailed color settings for various page elements, including but not limited to: Page Background Color, Button Background Color, Button Text Color, Progress Bar Color, etc.

2.3. Language Settings

2.3.1. Setting the Default Language

All information on the tracking page will be displayed in your set default language by priority (the system default is initially English).

You can change the default language or add more language configurations at any time.

2.3.2. Adapt to user language

When enabled, the "Interface Language" and "Tracking Information Language" of the brand tracking page will attempt to automatically match and translate into the language used by the visitor's browser or device.

(Note: In the backend preview, the page usually still displays in English for management purposes.)

2.3.3. Tracking Info Language

If your store supports multiple languages and a customer switches languages within the store, the tracking page language can automatically switch accordingly.

You can add multiple language versions for the tracking page and manually configure fully localized content for each language, including:

Translation of all interface text.

Use of different images for different language versions.

Different links (image links) that images can point to in different language versions.

Important Note: It is recommended to first completely set up all content for one language (e.g., the default language) before adding other languages. Otherwise, after adding a new language, you may not only need to configure content for the new language but also re-check and edit the default language version.

2.4. Tracking Information Language Translation

The display language for tracking information defaults to matching the "Interface Language".

You can enable an independent option to allow users, when viewing Tracking results, to choose from more languages to translate tracking status descriptions, meeting the needs of users of different languages.

III. Differences Between Tracking Page Themes: Matrix and Classic

The Matrix theme allows the addition of videos and images to form a grid-style layout, while the Classic theme only displays basic shipment order information.

1.1.Example of the Matrix theme:

1.2. Example of the Classic theme:

The Matrix theme displays status nodes for easy visualization, whereas the Classic theme only shows tracking history information.

2.1. Example of the Matrix theme:

2.2. Example of the Classic theme:

IV. Important Operational Reminders

1.Save Settings: After making any custom edits to the brand tracking page, be sure to click the Save button to ensure changes take effect.

2.Plan Features Expiration: After downgrading your plan or when the trial period ends, premium features will be disabled automatically. To ensure your service experience, the default language you have set in the multilingual function will be retained, but further modifications and configurations will no longer be supported.

3.Version Caution and Deletion Operation: If you are a long-term user, the system might have both new version tracking pages and old version tracking pages. Please note:

Updated on: 16/04/2026