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Payment Successful But No Quota Credited?

If you have completed payment for your plan or a Top-up Pack but the quota has not been credited promptly, please don't worry. Usually, the issue can be resolved by following the steps below for verification.

Check Billing Records

Log in to your Shopify admin, go to Settings > Billing, and check if there is a 17TRACK billing record corresponding to this payment.

Proceed Based on the Record Status

If there is no billing record: This usually means the payment process was not completed successfully.

We recommend that you:

Check whether the payment method (e.g., credit card, PayPal) was successfully charged.

Wait a moment, then refresh the page, or try the operation again on the Billing page in your 17TRACK admin.

If a billing record already exists: This indicates the payment process was successful on Shopify's side. Please contact us via the in-app online chat within the 17TRACK application or through our official support channels. Provide your store name and a screenshot of the bill. We will promptly verify the payment status and proceed with resolution as quickly as possible based on the verification results.

💡 Tip: Under normal circumstances, quota is credited in real-time after successful payment. If you encounter a delay, we recommend prioritizing the verification of your billing records, as this is key information for resolving the issue.

Updated on: 15/04/2026

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