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Shopify Shipping Confirmation & Shipping update Email Redirection Setup Guide

By default, the tracking links in "Shipping confirmation" and "Shipping update" notification emails sent from the Shopify admin directly point to the carrier's official website.

Through the setup in this guide, you can modify these links to redirect to your 17TRACK Tracking Page, providing customers with a unified, branded tracking experience.

📌 Note: This feature requires manually editing the Shopify email template code. If you are unsure about editing code, it is recommended to back up the original code before proceeding or consult with your technical team member.

I. Setup Steps

Step 1: Obtain Your 17TRACK Tracking Page Link

Log in to your 17TRACK backend.
Navigate to 「Tracking Page」 → 「Manage tracking page URLs」.
Copy your unique Tracking Page link.

Step 2: Access Shopify Email Template Settings

Log in to your Shopify admin.
Go to 「Settings」 → 「Notifications」 → 「Customer Notifications」.
Find the 「Shipping confirmation」 and 「Shipping update」 email template and click the 「Edit Code」 button on its right.

Step 3: Edit the Email Template Code

In the code editor, use Ctrl + F (Windows) or Cmd + F (Mac) to search for the keyword tracking_url.
Locate the code line containing href="{{ fulfillment.tracking_url }}".
Replace the content between the quotation marks " in href="xxxxxx" (which is {{ fulfillment.tracking_url }}) with the following format:

Your store tracking page link + ?nums={{ fulfillment.tracking_numbers.first }}.

Example: If your store tracking page link is https://abcd.com/apps/17track,
then the concatenated complete link should be: https://abcd.com/apps/17track?nums={{ fulfillment.tracking_numbers.first }}

Click the 「Save」 button in the top right corner.

II. How "Shipping confirmation" Emails Are Triggered

"Shipping confirmation" emails are automatically triggered by the Shopify system when you fulfill an order and choose to send a notification.

When you complete the order shipment (fulfillment) process in the Shopify admin, the system provides an option to "Send a notification to the customer".
You can choose to check or uncheck this option as needed, deciding whether to send an email for that specific shipment.
If you choose to send it, the tracking link in the email will use your configured redirection rules to guide customers to your 17TRACK Tracking Page.

📌 Note:This modification only applies to emails sent after the setup is complete. Previously sent emails are not affected.

Updated on: 15/04/2026

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