Learn about 17TRACK status

Learn about stutas

Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status.

Pending

Tracking is in progress, and the system is attempting to retrieve shipping information.

Not found

Package is not found at this moment, If necessary, please verify it with the package sender and check back later.

General explanation:

The carrier hasn't accepted your package yet or hasn't scanned and entered tracking information for your package yet.
Your tracking number is incorrect or invalid.
The item was posted a long time ago, info not available anymore.

Tip: after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

Info received

The carrier has received the order information for the shipment and is about to pick it up.

In transit

Package has shipped from originating country and is en route to its destination.

General explanation:

Your package has been handed over to the carrier.
Your package has been dispatched or departed from its country of origin.
Your package has arrived its destination country and pending customs inspection.
Your package has arrived its destination country and during domestic transportation.
Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.

Tip: please pay attention to detailed tracking information, if your item has arrived its destination country, we'd advise you to track it again within 1-2 days and observe the latest updates to ensure a smooth receipt of the package.

Out for delivery

Package is out for delivery.

Tip: Please keep your contact open to avoid the delivery failure and the package being returned. If you have not received your package, we recommend that you contact the carrier to arrange for re-delivery of your package.

Pick up

Package has arrived at a nearby pick-up point. Please pick it up soon to avoid being returned.

Tip: We'd advise you pick up your package at once, or it might be returned to the sender. If you ensure your package has been delivered successfully, please ignore this notice. If you ensure your package has been delivered successfully, please ignore this notice.

Delivered

Package was delivered successfully.

Tip: under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification.

Undelivered

Package was attempted for delivery but failed, please contact the carrier for clarification.

Possible reasons for unsuccessful item delivery attempt: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, address problem - unable to locate premises, rural or remote areas, etc.

Tip: generally, the carrier has collection deadline, we'd advise you pick up your package at once, or it might be returned to the sender. If you ensure your package has been delivered successfully, please ignore this notice.

Alert

Package might undergo unusual shipping condition, this may be due to several reasons, most likely item was returned to sender, customs issue, lost, damaged etc.

General explanation:

Your package is being returned to sender due to any of these reasons: item refused by addressee; incorrect / illegible / incomplete address; expired retention period; addressee absence; etc.
Your package might be retained by customs department due to any of these reasons: contains prohibited goods; importation of the goods is restricted; retained by customs due to tax payable, or any other unspecified reasons.
Your package may have suffered damage or been lost during the transportation period.

Tip: we'd advise you to contact the package sender or your shipping carrier for clarification. If you ensure your package has been delivered successfully, please ignore this notice.

Expired

Package was in transportation period for a long time still has no delivered results.

General explanation:

At a certain stage during transportation, the carrier has not updated the tracking information due to the high volume of postage.
The carrier was omitted to enter the tracking information.
Your package may have been lost during the transportation period.

Tip: if you haven't received your package, please pay attention, we'd advise you to contact the package sender or your shipping carrier for clarification. If you ensure your package has been delivered successfully, please ignore this notice.

Updated on: 30/12/2025

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