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How to add frequently used carriers?

Based on the situation you described, where an order can be tracked on the 17TRACK website or the carrier's website but shows as "Not Found" in the 17TRACK management backend, this is usually caused by the following reasons:

Main Reasons:

No Carrier Matched: The system failed to automatically identify the logistics company responsible for the order.
Incorrect Carrier Match: The system matched the wrong logistics company.

Solutions (Steps for your reference):

To track your orders faster and more accurately, it is recommended that you follow these steps:

Step 1: In the 17TRACK application or management panel, click on "Setting" in the corresponding location at the bottom left to enter the "Frequently Used Carriers" page.

Step 2: In the "Frequently Used Carriers" settings, search for and add the logistics companies you frequently work with.

📌 Note: If you are unsure of the specific carrier you are collaborating with, you can leave this blank temporarily. The system will usually automatically detect and match the carrier based on your tracking number format.

Step 3: You can adjust the carrier order to set priority levels for more accurate identification.For example:Cyprus Post>USPS

Step 4: You can add up to 30 frequently used carriers. If the list exceeds this number, it will show as unable to add. If you have more requirements, please contact us.

After completing the carrier addition or confirmation, the system will re-fetch the logistics information and update the tracking status.This applies to all “Pending” tracking numbers in historical shipments and all newly added tracking numbers.The process may take a few minutes, so please wait patiently.

If the issue persists:

If orders still show as "Not Found" in the management backend after performing the above steps, it is recommended that you directly contact the 17TRACK customer service team for further technical support. As the prompt message indicates, they will assist you.

Batch Update Carriers:

If there are many waybills in your list that are currently not matched with the correct carriers, we recommend using our batch carrier update feature.

After selecting the waybills for which you want to change the carrier, click 'Update Carrier' below and choose the carrier you want to assign.

Summary:

The core of this issue lies in the carrier matching mechanism of the backend system. By manually setting up your frequently used carriers, you can help the system identify and track your orders more accurately.

Updated on: 20/04/2026

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