Learn about 17TRACK sub-status
Learn about sub-status
Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.
| Sub-status | Description | 
|---|---|
| In transit - Collected | The package was collected by carrier. | 
| In transit - Depart from port | The package departed from orgin port. | 
| In transit - Arrived at port | The package arrived at destination port. | 
| Undelivered - Safety issues | The package cannot be delivered due to security risks or other reasons. | 
| Undelivered - Recipient not found | Delivery of the package failed due to the recipient not found. | 
| Undelivered - Incorrect address | Delivery of the package failed due to incorrect recipient address. | 
| Undelivered - Rejected by the recipient | Delivery of the package failed as the recipient refused to take the package due to some reason. | 
| Not found - Invalid tracking number | This tracking number is incorrect or a wrong carrier is selected for this number. | 
| Alert - Returning to sender | The package is on its way back to the sender. | 
| Alert - Returned to sender | The return package has been successfully received by the sender. | 
| Alert - Destroyed by customs | The package was destroyed by customs due to security risks or other reasons. | 
| Alert - Damaged | The package was damaged. | 
| Alert - Lost | The package was lost. | 
| Alert - Delayed | The package was delayed. | 
| Alert - Canceled | Order was canceled. | 
Updated on: 31/01/2023
Thank you!