Why register for Shipsaving?

Support popular carrier in North America : USPS, UPS, FedEx, Canada Post.
Save shipping fee: Get shipping discounts without register a carrier account, and Shipsaving is deeply integrated with 17TRACK. You can create return labels within the 17TRACK Shopify App and send the label to consumers.
Trustworthy platform: Shipsaving is official certified partners of shipping companies such as USPS、FedEx、UPS, with a cumulative user base exceeding 50000+.

Detailed introduction of Shipsaving:
https://cdn.prod.website-files.com/604f8c146baf6a74b647a235/67fe97f1db4e290d1dec9b6d_ShipSaving_en_v1.0%20(1).pdf

How to create returns label using Shipsaving?

Step 1: Register and activate a Shipsaving account

click registration link: https://s.shipsaving.com/register/professional?code=17TRACKREF


After registration, please go to ShipSaving system and find 'Carrier' tab to activate carrier account. The Shipsaving will activate USPS account for you by default. If you need to activate other carrier such as FedEx and UPS, you can click on 'Active Now' . Please note to fill in a valid local phone number and address when activating carrier (such as enter a US phone number and US address when activating UPS).



The services in each carrier are already activated by default, such as USPS Ground Advantage and USPS Priority Mail. If you do not need some service, you can disable them by click "Edit".
In the United States, if you sell small and light items, we recommend using the Ground Advantage and Priority Mail of USPS. If you sell large items, we recommend using FedEx Ground service.


If you have any questions during the process, please contact support@shipsaving.com (7×23 service), and the Shipsaving team will assist you as soon as possible after receiving the information.

Step 2: Recharge the balance in Shipsaving

Please go to Shipsaving and find 'Wallet - Payment', select the payment method you want.


The differences between payment methods are compared as follows, you can choose the payment method that suits you.



If there are any questions, please contact support@shipsaving.com (7 × 23 service), Shipsaving team will help you as soon as possible.

Step 3: Active Shipsaving account to 17TRACK system

Copy Api token: In the Shipsaving, click 'Settings - General' to click 'Renew Api token',then copy it.



Copy and paste the Api token into 17TRACK system, select the carrier you want , select the commonly services, and click Submit.

Step 4: Set up frequently used packages and addresses in 17TRACK to create labels

Frequently asked questions

Q1: What does the following error mean after click ‘create label'?

Question：Whan means “Insufficient balance”?



Answer：This means your account balance in Shipsaving is insufficient. Please log in to the Shipsaving to recharge your balance. Please visit the login link: https://s.shipsaving.com/login
At the same time, it is recommended that you use the 'balance alert settings' function in the Shipsaving background, which will send a reminder to your email to remind you to recharge when your account balance is lower than a certain amount.




Question：Whan means “not any available rates”?


Answer：Each logistics service has different delivery areas and package specifications. It may be that the service you selected cannot deliver to this area or the size and weight are invalid. Please you switch to several logistics services to see if it is successful.


Question：Whan means “No available carrier account”?


This means that the carrier account has not been activated in the Shipsaving . Please log in to the Shipsaving backend to activate the carrier account.Visit the login link: https://s.shipsaving.com/login


Question：What means “Authentication failed”


Answer：This means your Shipsaving API token has expired. Please go back to the Shipsaving backend [Settings-General Settings] to get the API token again. Note: Shipsaving's API token is permanently valid. If it becomes invalid, it is usually caused by accidentally clicking "Renew API token".



Q2: How long is Shipsaving's label valid?
USPS, FedEx, UPS, and Canada Post usually recycle tracking numbers if they are not used within 90-120 days after they are created.


Q3: If I print the returns label but customer don’t use it, can I cancel and refund?
- USPS needs to cancel the label within 23 days of creating it, and the balance in the Shipsaving account will be automatically returned after the carrier refunds the money 2-3 weeks later. FedEx, UPS, and Canada Post need to cancel the waybill within 30 days of creating it. The balance in the Shipsaving account will be returned the next day after the label is canceled. The USD 0.05 handling fee per order will not be refunded.
- We recommend using 17TRACK's "Auto cancel label" feature (available for Pro plan). We will track the return package in real time. If there is no tracking details track after a certain period of time, we will automatically cancel the label to refund which can reduce your loss.



Q4: How can I check the amount of the created shipping order?
You can click [Shipments] in the Shipsaving background to view the amount details of each package.
If you have any questions about the amount, please contact support@shipsaving.com (7×23 service), and the Shipsaving team will assist you as soon as possible.

Updated on: 09/05/2025