• How do I disconnect them if there are multiple stores under my account?

  How do I disconnect them if there are multiple stores under my account? Go to Settings Store connections delete the corresponding stores. Login to the Shopify dashboard of the corresponding stores and uninstall 17TRACK APP.Few readers

• Why can't I find my order on the 17TRACK?

  Why can't I find my order on the 17TRACK? There may be the following reasons: The order has not been shipped. Please check whether you have uploaded tracking numbers in the Shopify. 17TRACK only synchronizes orders shipped within the past 7 days (with uploaded tracking numbers) for automatic tracking. Shopify stores are not authorized to 17TRACK. Please check the "connections" on the 17TRAFew readers

• Why is the search result about tracking numbers always "not found" on 17TRACK ?

  Why is the search result about tracking numbers always "not found" on 17TRACK ? In the process of order tracking, some of your orders are in "transit" or "delivered" but can't be retrieved on 17TRACK. Please follow the steps below to check: Confirm whether your tracking quota is used up, if not, please remember to recharge. Whether the order has just been shipped. For orders that have just been shipped, the carrier may not have uploaded or updated the logistics track information. PleaPopular

• Why hasn't my parcel moved for a long time? What should I do?

  Why hasn't my parcel moved for a long time? What should I do? This can be caused by various factors. Shipping service: this largely depends on the carrier and the service you use. Each carrier has a different timeframe for the delivery. Some can take up to 3 months to complete the delivery. Custom Inspection: International shipping requires a customs declaration, anything that happened in the process can cause a delay. International Shipping: If the parcel is coming from another countryFew readers

• How do I send my customers to the tracking page through clickable tracking numbers? #Turn on the Redirection

  How do I send my customers to the tracking page through clickable tracking numbers? Turn on the Redirection 1. What can the the "Redirection" feature do? When the redirection feature is turned on, a click on the tracking numbers in the order status page will lead your customers to your branded tracking page.Few readers

• Learn about the Branded Tracking Page #Install my Branded Tracking Page.

  Learn about the Branded Tracking Page Install my Branded Tracking Page. 17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth. What are the Benefits of a Branded Tracking Page? Show your brand name in the tracking page URL. When the 17TRACK app is connected to your store, the URL of the tracking pFew readers

• How the 17TRACK auto track&trace work for Shopify orders?

  How the 17TRACK auto track&trace work for Shopify orders? 17TRACK supports real-time automatic synchronization of Shopify orders for auto track&trace, which greatly saves manual work. To successfully import orders from your store to 17TRACK, please make sure: The store is connected to 17TRACK. To avoid oFew readers

• What if the Store name in the email notification is not updated?

  The notifications sent by 17TRACK and Shopify have overlaps. Shopify will notify your customers with package status of "Out for delivery" and "Delivered", which are also included in 17TRACK email notifications. We recommend that you keep only one of them to avoid duplicated emails being sent to your customers. Turn off Shopify email notifications: Go to Shopify admin page Settings Notifications Shipping Check the box to disable the notifications (https://storage.crispFew readers

• Learn about the rules of Email Notifications&Sending rules of the Email Notifications

  Learn about the rules of Email Notifications&Sending rules of the Email Notifications Keeping your customers informed of the status of their orders can help increase user satisfaction and sales. Enable/disable eFew readers

• Send notification to yourself or your customers

  Send notification to yourself or your customers Send notifications to yourself Notify yourself that exception orders can be handled promptly to ensure normal shipping and to improve customer satisfaction. Enable/disable email notifications Notifications Notify to yourself , enable email notifications as you need.Few readers