• How to add a Tracking and returns widget to the consumer center?

  I. Overview To provide consumers with better purchase logistics tracking and returns services, we have added a logistics tracking and returns entry point to the consumer center. This allows consumers to more conveniently and intelligently view the Tracking or returns status of their purchased orders through the 17TRACK widget. II. How to Set It Up? Merchants can add the widget through two pages on the 17TRACK app: the “Tracking Page” and the “Returns” page.Few readers

• How to install Worry-Free Purchase widget on your Checkout Page?

  If you want to install the Worry-Free Purchase widget on the checkout page, you need to make sure your shopify store is the plus version. (If you already have the Worry-Free Purchase widget installed on the shopping cart page, it can be removed, the Worry-Free Purchase widget just needs to be displayed in one place) Here are the steps for installing Worry-Free Purchase: Step1: Apply Protection; Go to protection page>Apply now. (https://storage.crisp.chat/users/helpdesk/website/1Few readers

• How do I disconnect them if there are multiple stores under my account?

  How do I disconnect them if there are multiple stores under my account? Go to Settings Store connections delete the corresponding stores. Login to the Shopify dashboard of the corresponding stores and uninstall 17TRACK APP. Did this guide solve your problem? lf so, please support us with a 5-star review! Rate ⭐⭐⭐⭐⭐Few readers

• Instructions for Migrating 17TRACK Worry-Free Purchase feature (17TRACK → Seel Official)

  Notes on Smooth Migration of 17TRACK Worry-Free Purchase feature: To ensure a smooth migration of your insurance service and avoid any billing or coverage interruptions, please follow the steps below to close your 17TRACK Worry-Free Purchase feature and migrate to the official Seel Insurance (Seel Worry-Free Purchase). The entire process consists of three main steps. Once completed, you can start using the official Seel insurance service normally. Step 1: Pay Outstanding PFew readers

• How to Install Worry-Free Purchase Widget on your Shopping Cart Page?

  To enhance the use of shipping insurance and provide a better shopping experience for your buyers, you can install our shipping insurance Worry-Free Purchase on your shopping cart page. Here are the steps for installing Worry-Free Purchase: Step1: Apply Protection; Go to protection page>Apply now. Step2：Install widget to your store; Go to Sales channels>Themes>Customize>App embed>search the APFew readers

• Why can't I find my order on the 17TRACK?

  Why can't I find my order on the 17TRACK? There may be the following reasons: The order has not been shipped. Please check whether you have uploaded tracking numbers in the Shopify. 17TRACK only synchronizes orders shipped within the past 7 days (with uploaded tracking numbers) for automatic tracking. Shopify stores are not authorized to 17TRACK. Please check the "connections" on the 17TRAFew readers

• Learn more about Worry-Free Purchase

  Learn more about Worry-Free Purchase 1. What does Worry-Free Purchase cover? The Worry-Free Purchase service is provided by Seel, an insurance partner of 17TRACK. Worry-Free Purchase protects against delayed , lost items, and damaged . The specific terms are as follows: ● Delayed : For domestic shipments, if the package has not been delivered 10 natural days after the merchant has shipped it, it is considered delayed. Consumers can file a claim within the validity period of the insuranPopular

• Why is the search result about tracking numbers always "not found" on 17TRACK ?

  Why is the search result about tracking numbers always "not found" on 17TRACK ? In the process of order tracking, some of your orders are in "transit" or "delivered" but can't be retrieved on 17TRACK. Please follow the steps below to check: Confirm whether your tracking quota is used up, if not, please remember to recharge. Whether the order has just been shipped. For orders that have just been shipped, the carrier may not have uploaded or updated the logistics track information. PleaPopular

• How to hide Worry-Free Purchase as a product in my storefront?

  How to hide Worry-Free Purchase as a product in my storefront? Shopify has a closed-cart system, which is why Worry-Free Purchase is listed as a product in the store. This allows Worry-Free Purchase to increase the total-cart value. However, you can hide Worry-Free Purchase as a listed product in Shopify to make it less accessible to shoppers. Here’s how: Go to Products Collections, click “Create collection”.Give the collection a name, i.e. “All”. (https://storage.crisp.chat/users/hFew readers

• How to exclude Worry-Free Purchase from discount codes?

  How to exclude Worry-Free Purchase from discount codes? Worry-Free Purchase is processed as an item by Shopify, so merchants need to take certain steps to exclude the Worry-Free Purchase from being discounted. Here's a simple guide: Create an automated Collection for all products except Worry-Free Purchase. Go to Products in Shopify admin --Collections --Create collection Select "Automated" from the Collection type Select all conditions under "CONDITIONS" Add a conditioFew readers

• Why my Worry-Free Purchase widget is invisible?

  Why my Worry-Free Purchase widget is invisible? More regions will be covered and we will notify you by emails. Welcome to contact us through live chat support.Few readers

• Seel Worry-Free Purchase Terms Of Service

  Seel Worry-Free Purchase Terms Of Service These terms of service, together with any attached Addenda and any policies expressly incorporated by reference (collectively, this “Agreement”), are entered into by and between Platform (as defined below) and Kover.ai, Inc. dba Seel (“Seel”) and govern Platform’s access to and use of the products, services, applications, and Seel API that Seel provides Platform (collectively, the “Services”). This Agreement also governs any content, data, texts, filesSome readers

• Why hasn't my parcel moved for a long time? What should I do?

  Why hasn't my parcel moved for a long time? What should I do? This can be caused by various factors. Shipping service: this largely depends on the carrier and the service you use. Each carrier has a different timeframe for the delivery. Some can take up to 3 months to complete the delivery. Custom Inspection: International shipping requires a customs declaration, anything that happened in the process can cause a delay. International Shipping: If the parcel is coming from another countryFew readers

• How do I send my customers to the tracking page through clickable tracking numbers? #Turn on the Redirection

  How do I send my customers to the tracking page through clickable tracking numbers? Turn on the Redirection 1. What can the the "Redirection" feature do? When the redirection feature is turned on, a click on the tracking numbers in the order status page will lead your customers to your branded tracking page.Few readers

• Worry-Free Purchase: Supported Banks

  Worry-Free Purchase: Supported Banks 17TRACK subscriptions are charged through Shopify, providing users a convenient and secure way to manage their subscription. However, "Worry-Free Purchase" is a separate service provided by Seel and charged via a bank account, credit card, or debit card, either through Stripe or Plaid. Only “Worry-Free Purchase” related charges may be made through this payment method. Your 17TRACK subscription charges will never be processed via this linked account.Few readers

• Learn about the Branded Tracking Page #Install my Branded Tracking Page.

  Learn about the Branded Tracking Page Install my Branded Tracking Page. 17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth. What are the Benefits of a Branded Tracking Page? Show your brand name in the tracking page URL. When the 17TRACK app is connected to your store, the URL of the tracking pFew readers

• How the 17TRACK auto track&trace work for Shopify orders?

  How the 17TRACK auto track&trace work for Shopify orders? 17TRACK supports real-time automatic synchronization of Shopify orders for auto track&trace, which greatly saves manual work. To successfully import orders from your store to 17TRACK, please make sure: The store is connected to 17TRACK. To avoid oFew readers

• What if the Store name in the email notification is not updated?

  The notifications sent by 17TRACK and Shopify have overlaps. Shopify will notify your customers with package status of "Out for delivery" and "Delivered", which are also included in 17TRACK email notifications. We recommend that you keep only one of them to avoid duplicated emails being sent to your customers. Turn off Shopify email notifications: Go to Shopify admin page Settings Notifications Shipping Check the box to disable the notifications (https://storage.crispFew readers

• Learn about the rules of Email Notifications&Sending rules of the Email Notifications

  Learn about the rules of Email Notifications&Sending rules of the Email Notifications Keeping your customers informed of the status of their orders can help increase user satisfaction and sales. Enable/disable eFew readers

• Send notification to yourself or your customers

  Send notification to yourself or your customers Send notifications to yourself Notify yourself that exception orders can be handled promptly to ensure normal shipping and to improve customer satisfaction. Enable/disable email notifications Notifications Notify to yourself , enable email notifications as you need.Few readers